[Resolved]  Andhra Bank — refund not credited from paytm to my bank (andhra bank)

Address:Prakasam, Andhra Pradesh, 523001
Website:Andhrabank and paytm

Respected andhra bank,
From paytm account, i have cancelled an order in paytm on sep19th worth 44, 874 and i made a payment through my andhra bank debit card... But till now i didn't got my money into my bank account. As we have a reference number from paytm saying andhra bank has shared a proof of refund status (Arn). Kindly revert or message me personally to my email [protected]@gmail.com (Or) mobile [protected]. So that i can share the reference number to you. As its very important and a serious issue with the refund thing.

Kindly revert back as soon as possible.

Thanks & regards,
G kalyan kumar
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Nov 5, 2017
Complaint marked as Resolved 
Andhra Bank customer support has been notified about the posted complaint.
Verified Support
Sep 25, 2017
Andhra Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused and acknowledge your concern. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service
Verified Support
Sep 27, 2017
Andhra Bank Customer Care's response
Dear Customer,

We would like to inform you that we have mailed you for furnishing the details of your account number, but you replied that the refund of amount from PAYTM got credited into your account.

Regards,
Andhra Bank Customer Service
Complaint comments 

Comments

Dear Sir Plz
My saving Account in Your Bank
In Ranip Branch i will Widrowal Amount Rs 500 01/08/2017 AT Hebatpur Gam State Bank Of India Atm So That Time Debit In My Account But I Have Not Receved In Cash So Plz That Amount Refundeble As Soon As Possible

Thenkyou
Greetings of the Day
Respected sir/Mam
I have done a transaction of 1000rs from Andhra bank Tez app (IMPS) suddenly money is deducted from my account but didn't credited to another account. I am sending u 2 screenshot regarding that.
Kindly respond on my mail id that is Parteek.[protected]@gmail.com

Andhra Bank Customer Care's response, Sep 27, 2017
Verified Support
Dear Customer,

We regret the inconvenience caused to you. Please reply us with your contact number to assist you further. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service
Andhra Bank Customer Care's response, Sep 29, 2017
Verified Support
Dear Customer,

We are awaiting your contact number to assist you further with regards to complaint raised by you. Please message us your contact details as soon as possible.

Regards,
Andhra Bank Customer Service

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