Apple India — Not providing the replacement and rude behavior of service center

Address:

395005

Dear apple team,

I have purchased a new iphone 6 32 gb space grey from a croma store (Infiniti retail ltd) on april 09, 2017 at late 21:43 hour. I was very excited that i am purchasing a new iphone and the same i have to gift to my wife on her birthday. I bought it and went home generated the apple id of mine. Suddenly i found that the phone got hanged for 3 to 4 seconds. I thought that i might have pressed some wrong option on the screen i did'nt took this seriously. On the very second day i started downloading the various apps like hotstar, instagram, youtube etc. And i have handed the phone to my wife to use it. She was very excited that she got a gift. She was using whatsapp and she noticed that whatsapp window got hanged for some time for 5 to 6 minutes. Also when she was using youtube, instagram the phone got hanged. She complaint me that the phone is hanging. I told it is iphone how it hangs. I told give it to me i will use it for a day or two. Even when i was using the xender i found that phone got restarted 2 times. I took the phone to the sales person of the apple with whom i have purchased the phone. I raised the complaint to him that the phone is hanging. He operated and he restarted the phone by pressing 2 buttons. And told it just need to restart once. I felt like okay. On the very fourth day i found that the problem is not solved. Once again i took the phone to the sales person. He operated the phone and in his hand only the phone got hanged and restarted 2 times. Then he guided me to go to customer service desk of reseller (Croma). I went there, they told me to go to the service centre. I went to the service centre. They diagnose the phone and told that there is no such problem in the phone. I keep on insisting them that i am facing such problem. They told that we have not found any issues in your phone. They told me to take all my data from the phone. I have done the same. Then they told me to keep the phone to the service station for 2 days. Mean while i had word with apple care guys on the toll free number. They also suggested that do provide the phone to these service centre guys and told me that they are well trained engineers. I told that i need replacement as it is only 3 days of purchase and i facing so many issues. They told they need to check with the service centre guys and the decision will depend on them. I handed the phone to service centre people. The opened the phone of mine in front of me. I told that now i don't want this phone at all as you have opened it. I wnat the replacement. I even got a call from the apple care, name of the guy was "shiva" i explained him every thing as he told that he is handling my case. He told me that he will investigate with the service centre engineer and he will let me know. I also went to the reseller, they told that replacement warranty is only of 48 hours so they cant replace the phone of mine. I felt very disappointed with this. They are saying to collect the same phone which is opened from the service centre as they didn't found any problem

Kindly request you to suggest me what to do in this case. I felt that it was my mistake to purchase such big brand...

Details of mine is as under
Name : arshad bharot
Phone: iphone 6 32 gb space grey
Service job sheet no: srt[protected]
Authorised service center name: venus data products
Date of purchase: april 09, 2017
Reseller store: croma, crossway mall, ghoddhod road, surat, gujarat, india.

Thanks & regards,
Mohammed arshad
[protected]@gmail.com