Comments
I bought IFB Elena SX 6 KG in september 2012 from Pune Central. It is less than a year and the motor of the machine was acting up making the machine jump atleast 5 inches from the ground while spinning, so much that the machine has broken itself already. The front door is broken and the water was spilling out and the back side of the machine is also broken. One leg of the machine was broken. The service engineer from IFB came to repair the machine and has managed to break the door completely and the machine is not even usable now. Harshali Ugale, the region head of Pune area was the person being tried to contact by the IFB customer care and for 3 days she was either not answering her phone half the times or she was reachable by customer care but she did not bother to call me. Finally when I lost my temper, she came on the phone and she asked for 24 hrs to check what can be done. Next day she called me and told me that she can neither repair, replace or refund. I have lost Rs. 23, 000 on this garbage product which I bought thinking that I was going to get value for my money.
NEVER EVER BUY AN IFB PRODUCT!
[complaint no: 11330979]
NEVER EVER BUY AN IFB PRODUCT!
[complaint no: 11330979]
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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IFB — Service support
NEVER EVER BUY AN IFB PRODUCT. 1ST CLASS PRODUCT WITH 3RD CLASS SERVICE SUPPORT.In my 30sc2 microwave, Start & stop keys are not working and complaint to your customer care was given on 27-09-09 Cust No. 1475716 & complaint No. 3547264. Now the microwave is fully not working. Till date[protected] no body has turned up. This is a repeat from IFB service that a compliant is attended after many requests. Previously problem was attended after a month. In a year if your product is useless for a month then what is the use of purchasing it. A complaint was lodged in IFB site also previously. I am fed up with IFB. I have recommended all by family & friends never to purchase any IFB product. Yours is heights of 3rd class service.