[Resolved]  Panasonic Cube Ac 1. 25ton — AC not working since installation

Address:

West Delhi, Delhi

Dear Sir,

I have bought a Panasonic Cube Split AC on 17 March 2013 vide Invoice No 27618 from Mittal Agencies, Milap Nagar, Uttam Nagar, New Delhi-59.

First of all, they intentionally delivered the old model of AC i.e. 2012 Model. After lot of persuasion and waiting for another 3-4 days, he managed to change the old model with 2013 model. The authorized representatives of Panasonic visited our residence and installed AC and forced us to pay Rs 2350/- towards installation charges despite the fact that there was a scheme going on for Installation Charges @ Rs 500/-. Anyhow we paid higher amount thinking that AC has been installed in a correct manner.

To our surprise, when we first tried to use the AC on 1st April, it didn,t work. We made a complaint on your customer care number and a complaint number was given to us i.e. PI-ASC[protected]. After 2 days of follow up, your representatives checked the machine and found that installation was not done properly and the compressor gas has been leaked. Next day, another person came and refilled the gas and ensured that the machine will work properly now.

To our surprise and shock, the AC didn,t work again that night.

We again made complaint and was given another complaint number PI-ASC[protected]. Your technical team came again and found Gas leaked again. They left saying another team will come again to refill gas in the compressor. Nobody came since then and we are still suffering.

Please advise what is our fault in buying AC of your company. Despite making full payment almost month ago, we are not able to enjoy services of the AC since one month. Moreover, your so called "engineers" are not able to find the fault in the machine. Everytime they come, spend hours and hours checking the machine but could not identify the problem.

The conclusion, either the AC is faulty or your engineers are not capable of rectifying the problem and we are suffering.

This is clear deficiency in service on your part and unfair trade practice due to which we are undergoing mental agony and pain.
The AC was installed in our parents room, who are senior citizens, and are suffering from blood pressure and other chronic diseases. The AC was installed in their room to give them comfort in this summer time but have failed the purpose due to your lack of service. Please advise what is the use of AC, if it is not working in summer season.

We are forced to finally write to you to either change the faulty machine or get it corrected on top priority failing which we shall be constraint to take remedial action available as per law at your cost, consequences and expenses.

Best regards
Sanjeev Khullar
D-171, Bal Udhyan Road
Uttam Nagar
New Delhi
[protected]

14/04/2013 10:45pm
Sir,

Reference to below complaint, the engineers visited our house yesterday and re-checked all connections of AC and refilled the gas. The AC worked properly Saturday Night and Sunday Morning.

Again, when we put "ON" the AC at 9.00pm tonight, it didn,t work. We kept it open for one hour but it never worked and AC is not cooling.

We are really torchered now and cannot understand how much more pain we have to bear from your AC. We have paid full amount and are eligible to enjoy pain-free service.

We request you to CHANGE the unit as it seems that the problem in machine is not repairable.

The AC was bought for summer season and if it is not working during this season, it is of NO use for us.

Please CHANGE this unit till tomorrow else we shall be forced to legal action at your cost, consequence and expenses.
We believe that we are be-fooled by Panasonic by selling faulty unit to us and will also take help of media to highlight this and save other people from buying Panasonic products.