Askmebus.com — Fake Ticket Booked

Website:

askmebus.com

I had booked a ticket with ASKMEBUS with following details:

ASKMEBUS mTicket -Mumbai To Indore
J2CBSEQ
Verma Travels
SU5^SU6
ASKB[protected]
[protected] & 09:30 PM
Rs.3604.93

I reached the boarding point a 9:00 PM and waited for the 9:30 PM bus then called verma the bus operator and they said they have not got any bookings under my phone no or for the mentioned pnr.
I had immediately mailed the support email id and got a problem ticket as:
https://askmeindia.freshdesk.com/helpdesk/tickets/328

I also got a message the a full refund has been processed of amount 2966.94. This amount is incorrect as paid amount is 3604.93 . I emailed refund.[protected]@gmail.com in this regard.
Till now no refund has been credited and no updates have been provided.