Askmebus.com — Regarding automatic cancellation of my ticket

Website:

askmebus.com

Booked a ticket through askmebus on 26/10/2016, from Karur to Chennai, 31/10/2016 on the bus "City Express Travels", and I got mail from askmebus about confirmation of my booking (PNR 9C9QXWY, seat no. A2). I also received a sms for same on my mobile.

On 28/10/2016, I received another sms on my mobile saying "we have processed a full refund of 650 it will reflect in 5 to 7 working days, sorry for the inconvenience. for refund status - refund.[protected]@gmail.com". but i didnt cancel my ticket, I dont know how it is cancelled

There is no contact in askmebus.com to contact their support, Kindly let me know when they will process my request and get my refund amount of Rs 650