Asus India — Phone is defective request for replacement

Address:	Chennai, Tamil Nadu, 600061
Website:	f1infoservices.com

Hi, This is regarding my worst experience with the purchase of Asus Zenfone2 Laser bought from Flipkart bought Sep 2015!!! After 1 month o[censored]sage I repeatedly had Mic issues where the other end people could not hear my voice properly/low volume. I gave it in Asus service center in Chennai Kilpauk behind Ega theatre on 12th dec. There they took 5 days and they are least bothered in giving info to the customer. At last I was asked to receive the device after service. To my shock when I got the device in my hand I saw several scratches and heavy marks on the camera lens cover. When I removed the battery the oh God .. the Sticker with IMEI info was completely torn in to pieces. Common this is just 2 months old I argued ! but in vein.. See now no one can beleive this is anew mobile .. no one will beleive this is the new mobile any more. Because of Asus, My MONEY TIME and ENERGY is wasted totally because of this bullsh** .. I requested a replacement from ASUS but till now the service people arguing me to take again to service center. Are they going to change the hardware parts again what is the use? F1 INFO SOLUTIONS SERVICE CENTER ARE NOT EXPERIENCED IN ANY WAY IN SERVICES PROVIDED... I expect an Immediate action from the concerned dept. Last mail conversation below: On Wed, Jan 6, 2016 at 2:40 PM, Naren wrote: Hi Suresh, As I already informed, after service done by F1 Info Chennai last month (12/17/2015) I experience the same Mic issue repeatedly. You mean to say that they are again going to replace the SUBBOARD and assembly of the device?? F1 people already did this and they changed the entire assembly of the phone including display and they also did so many scratches in the camera cover and back cover and battery compartment are worstly damaged.They are not responding for any kind of queries from the customer. I have been informed that the subboard and display panels were totally replaced only when I inquired them multiple times. Coming to the point I don't want to go for service to F1 again and I am not going to waste my time and money for so called techinical service center. I just want MY DEVICE TO BE REPLACED BY ASUS. If that is not possible I need to take this complaint to the ASUS directors??? It may be simple thing for you people but imagine the frustration and loss one has to undergo after buying this kind of faulty devices. Suresh, Please don't reply the same thing again and again I don't want service I need REPLACEMENT!!! NAREN [protected] naren.[protected]@gmail.com On Mon, Jan 4, 2016 at 3:52 PM, suresh wrote: Dear Sir, Greetings! Sorry for delay & inconvenience caused, the product is carrying repair warranty. Dear Sathish, Please help to check with customer unit and get it resolve the problem on top priority. Thanks & Regards ‘SURESH NK’ ASUS TECHNOLOGY PVT LTD, From: Naren [mailto:naren.[protected]@gmail.com] Sent: Thursday, December 31, 2015 5:31 PM To: suresh Subject: Re: Re: Satisfaction-IND(EN) : PHONE IS DEFECTIVE NEED REPLACEMENT 2 MONTHS OLD [ID=RTM[protected]-851] Hi Suresh, Thanks for the reply. No words to say, I accept my mobile with the scratches done by the customer service technician. But the problem is with the Mic still I face this issue for god sake can anyone of you understand this as as problem??? I requested for a replacement but your reply diverted my problem to somewhere! Could any people from ASUS call me at least to hear my sufferings. My contact number is [protected] . I believe any one can help me?? On Thu, Dec 31, 2015 at 3:35 PM, suresh wrote: Dear Sir, Greetings! Sorry for inconvenience caused, the product is repair warranty and I have check branch when he is receive as same marks on the lens cover. Thanks & Regards ‘SURESH NK’ ASUS TECHNOLOGY PVT LTD,