Audi India — fraudulent activity by the company and the employees | |||
I purchased an audi a4 (Petrol) on the 28th of june from the audi central showroom located in cp. The payment was in cash and cheque, and a loan from hdfc, which had collaborations with the audi dealership. The people dealing with us already delayed the delivery of the car by at least 15 days. As they said there was some issue with the inspection team. After taking the delivery of the car, we expected a paper registration after a few days, as proof that the road tax had been paid by the dealers (Which was given by us), but that didnt happen (Ps - i purchased a jeep compass on 30th january and got the paper rc as proof on the 3rd of february). {the sales team was receiving our calls till the time the payment had to be made or the car was to be received by us, after that no help or assistance was provided whatsoever. Their after sales also wasnt upto the mark. But that's a separate issue.} Anyway, we kept calling the sales executives about our registration, and they told us to "trust them" as it was some internal issue and a brand like audi would never fail to support their customers (What an irony). They delayed us till the august after which they tell us that they had an issue with the registration authority and an extension of the temporary number would be provided to us. Yes, they are very good at fraudulent activities and the extension was provided a few days later (Just a week or something before the scam happened). Then the manager (Mr. Maheshwari) had to be called as no other sales rep was taking calls and he gave us "his word" that the registration proof would be sent by 3rd september. All things coming to an end, we read about the news, went to the showroom, and found that the showroom was closed. The audi people havent submitted our road taxes which were paid to them in full. The insurance policy was not provided to us and only a cover note given, which was valid only for 60 days. The employees have either quit the firm or are missing in action. I have lodged a police complaint against the showroom and the people i dealt with about the same. This is the most pathetic service i have ever received from a brand. Even hyundai serves better than audi. Was this information helpful? | |||
Audi India customer support has been notified about the posted complaint. | |||
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