Axis Bank — amount debited while booking jio on 24th august but transaction failed

Address:736135

On 24th august 2017 i attempted for jio phone booking, after so many attempts i was taken to booking site and then my axis bank account site for payment, then money amounting to rs 500/- deducted from my bank account but i got on screen 'your transaction failed
Your transaction id is fv000001ll3s. Please do the needful to get my money refund. The transaction detail of my axis bank a/c is below : —
Account no. Ratani devi chhalani ([protected]) amountinr 500.00transaction typedebit

Transaction date24 aug '17transaction descriptionecom pur/reliancejio/mumbai/240817/14:29
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I transferred an amount of 51, 000 rs from my axis bank account to Canara bank today (6th sept 2017). But the status went to suspect i dint get the money refunded back to my account nor its credited to the beneficiary account. Please assist me here.
My account number is [protected]
I withdrawal amount 10000and 5000 two times from corporation bank ATM but transactions rejected but amount deducted my account on dated 22-08-17 yet not received reverse entry in my account.I give application related branch on dated[protected], no action at present .rekha asawa bhilwara Rajasthan
[protected]

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