[Resolved] Axis Bank — Applied for new debit card on 19th july. I have not received my debit card yet. | |||||
I lost my debit card on 19th july. Same day night, i blocked the card by calling customer care and applied for new card and my money got deducted for a new card. After a week i was getting messages from bluedart 'your card has been dispatched and you will get the card by today' for 1 week. But i didnt get any call from bluedart for delivery. Suddenly 3rd august i got a message 'card is delivered to nancy, branch. I called the customercare, they told card is with jp nagar branch and told to contact them. I called to jpnagar branch somany times. They kept telling that 'card is not with them', 'they will call me back' 'they are inquiring about this'. I have opened 2 tickets regarding this issue with customer care by calling many times. But still no resolution. I have not recieved any card. Its been ten years i am using debit, credit cards from other banks. But never faced such situation. Within 2 to 3 days i ll get service from banks. But first time i using axis bank and facing such bad situation. Account with out debit card. How frustrating!!! That to calling customer care guys again and again. Horrible experience!!! This is the worst experience with axis bank. My email id is - [protected]@gmail.com I should get a new debit card as soon as possible. Was this information helpful? | |||||
May 15, 2017 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support Aug 30, 2016 Axis Bank Customer Care's response Hi Barsha, Please share the reference number which you may have received for us to look into it. Regards, Axis Bank Verified Support Sep 01, 2016 Axis Bank Customer Care's response Hi Barsha, We are unable to retrieve any information from the details shared by you. Please write to us at [protected]@axisbank.com from your registered email ID. Post writing to us, you will receive a reference number; please share the same with us for us to look into the matter. Regards, Axis Bank Verified Support Sep 07, 2016 Axis Bank Customer Care's response Hi Barsha, We are looking into your concerns via service request number: 24793224 and will get back to you shortly on your registered email ID. Regards, Axis Bank | |||||
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Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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My account no is.35680287.(saving Acc.)..this accounts debited again and again money..pls confirm and immidiate contact me about this concern ..and solve this concern.
Regards
srikant([protected])
Please share your concerns at customer.service@axisbank.com from your registered email ID along with account number for us to assist you.
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Axis Bank