[Resolved] Axis Bank — auto loan no. alr[protected]

manish2509

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal, 700020

I had made a request no.16808547 date 17.09.18 to axis bank auto loan dept. To waive off bounce charges of rs.590 plus sb a/c branch charges of rs.312.70 i. E. Total rs.902.70 on my emi dated 10.09.18, which was honoured one day late on 11.09.18. I had requested that as this is 1st emi since start of loan in march 2017 that has bounced, you should waive off any charge on this. Also please note that i & my family have many accounts with the bank & we have a very good track record in all the accounts. Till date, all my emis for the said auto loan are honoured on time.
I had emailed them again 1 week back because one of their customer care executives had requested me to wait for few months & keep giving my emis on time. If there were no further bounced emis even after 2 completed years, my request might be looked into. But, again they refused to do anything about it.
Please note that axis bank themselves also had made an error in charging excess processing fees against this loan, but they only refunded the excess amount, not any penalty, etc.. Etc..
Rs.902.70 charges for 1 day delay in an emi of rs.17890 is exhorbitant!!! And that too, only 1 error in 26 emis till date.
And because my savings account is also in their bank, they very conveniently deducted charges as they wished & now they are not ready to waive.

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Jun 17, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

May 11, 2019

Updated by manish2509 Axis Bank should also understand that although they gained Rs.902.70 from my one day error, they have lost out on many other business opportunities like SB a/c transactions & balances, FDs & another auto loan that we have all given to HDFC Bank. Now, we are only maintaining bare minimum transactions with them.
Also, please note that they have taken undue advantage of the fact that my auto loan & SB a/c, both are with them. So, they have deducted charges as per their convenience. If my SB a/c was with some other bank, deducting these charges would not have been so easy. So, in a way we are being punished for being a loyal Axis Bank customer since the day that their Paddapukur Branch opened in 2011.

Verified Support

May 13, 2019

Axis Bank Customer Care's response Hi, regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq . Regards, Team Axis Bank.

May 14, 2019

Updated by manish2509 Mob No. : [protected], email : electricals.[protected]@rediffmail.com

Verified Support

May 15, 2019

Axis Bank Customer Care's response Hi, we wish to inform you that the Service request number provided is invalid. Request you to DM us the registered contact number.
Also, please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.

May 15, 2019

Updated by manish2509 My registered contact details : Mob No. : [protected], email : electricals.[protected]@rediffmail.com