Axis Bank — axis bank credit card not receive but generated bill!!!

Address:

E1 30 C3 Shayog apt nerul west, 400706

Hi,
This is sujata kumari. I have applied for an axis bank credit card a few months back in cbd belapur navi mumbai branch. I received credit card approval message but still not received credit card. This credit card is linked to my axis bank account, now its generated bill for this month. How it is possible, please give me response with proper details.

I'm afraid of false outstanding getting accumulated against this credit card. I tried calling the customer care but the line never gets connected.