Axis Bank — axis bank fastag is not delivered till now

Address:

flat no b/36 krishna appartment vidharb housing society, yadav nagar nagpur, Nagpur, Maharashtra, 440026

I have ordered axis bank fastag on 14 dec 2019 but i haven't received any message till now in the official site they said it will deliver in 7 days now its more than ten day the people who have ordered from paytm they got their fastag in 3 days i dont understand what is this is this a joke i have to travel out of the town and they told us that u cant have second fastag there is no tracking system becaus they dont sms in ur registered phone what should i do now even now its available near bank and axis bank phone no is invaild they dont even talk just gives us prerecorded shopping message this is fraud