[Resolved] Axis Bank — axis fastag wallet id allotted but not yet received the tag

tvbalaji

Address:

Bangalore, Karnataka

I had applied for the axis bank fastag on 1st jan 2020 and after successful payment, there was a message window that the tag would be delivered within 7 days. The wallet id was allotted the next day. However, there is no further communication as to when i will be receiving the fastag rfid. The toll free is of no use. I have raised an online service request (Sr[protected] with the axis bank and am still to get a response. Request this be brought to the attention of the authorities concerned in the axis bank.

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Jan 13, 2020

Complaint marked as Resolved

Received the tag.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Axis Bank Customer Care's response Hi, we regret the inconvenience caused and would like to request you to write to etc.[protected]@axisbank.com for us to check & assist further. Regards, Team Axis Bank.

Jan 09, 2020

Updated by tvbalaji I tried sending the details to etc.[protected]@axisbank.com but to no avail. Message isn't going to that address. I have sent the details to etc.[protected]@axisbank.com. Please check and help

Jan 09, 2020

Updated by tvbalaji Please note my etc customer id generated[protected]

Jan 10, 2020

Updated by tvbalaji Your fastag toll free is of no use. It gives 2 options 1) Trouble at toll plaza or 2) Madhya pradesh local bodies issue. Taking the first option (no other choice either) guides to another recorded sound non-stop without moving further. Now what?

Jan 13, 2020

Updated by tvbalaji Received the tag. Thanks to Axis Bank

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Comments

dhpraveen

Axis bank fastag supports doesn't revert back at all. I have had 2 different issues with false deductions at toll plaza. Called customer care. They asked to send the details and screenshots in email. I have emailed all details. But Axis fastag support has not yet reverted back with any resolution. It been over 10 days now.

Axis Bank Customer Care's response, Jan 9, 2020

Verified Support

Hi, we are sorry to hear that. Please Inbox us your registered contact details and we will get back soon. Regards, Team Axis Bank

Bhuwan Rahangdale

Dear Sir/mam,
This is to inform you that fraud transaction happened in my axis Bank credit card.
My card number is [protected].
Date : 31/05/19
29999/-
19999/-
03-06-19
11000/-
Zes*mobikwik
Contact number [protected]

Axis Bank Customer Care's response, Jan 9, 2020

Verified Support

Hi, we tried reaching you today, however, we were unable to connect as the phone was switched off. Request you to share an alternate number so that we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.

muralimohan87

from Nagar, Rajasthan

My fastag account is debited wrongly towards some adjustment fee.2 Times first time it was debited 245 & 2 time 35 debited i have called to custtomer care the was no responce

Axis Bank Customer Care's response, Jan 9, 2020

Verified Support

Hi, we request you to write to us at etc.management@axisbank.com. Regret the inconvenience caused. Regards, Team Axis Bank.

tvbalaji

I tried sending the details to etc.[protected]@axisbank.com but to no avail. Message isn't going to that address. I have sent the details to etc.[protected]@axisbank.com. Please check and help

Axis Bank Customer Care's response, Jan 10, 2020

Verified Support

Hi, we request you to contact our FASTag helpline number at 18004198585 and our executive will assist you in this regard. Regards, Team Axis Bank.

tvbalaji's [Complaint's author] reply, Jan 10, 2020

Your fastag toll free is of no use. It gives 2 options 1) Trouble at toll plaza or 2) Madhya pradesh local bodies issue. Taking the first option (no other choice either) guides to another recorded sound non-stop without moving further. Now what?