[Resolved]  Axis Bank — Breach of Trust by Axis Bank

Dear All, Greetings for the Day! It is with reference to my earlier grievances with Axis Bank which is still not resolved at the numerous emails to MD and Nodal Officers. I wish to beware with this bank that it may change your credentials at any time without any information to you. Under mentioned are the followings point, given datewise, for your convenient to understand easily because, I regret to say that, Axis Bank are confused to understand the meaning of time of a particular and emails received at his/her end for resolution. 1. I opened my Axis Bank Net-banking, customer id 837XXXXX9, dated November 3, 2014 and surprised to see that, in my credit card statement, the merchant names were not showing. It is very anguishing thing that they being a reputed organization with ranking of Third Largest Bank of this Country, having the revenue o[censored]S $ 5.5 million and the strength of 45000 thousands employs, will do such type of mistakes. 2. I just open the mail box in internet banking and sent an email dated November 3, 2014 to mention the names of all merchants from where I made the purchase. 3. I wait till November 10, 2014 but no reply received and I sent the reminder1 following with reminder2 dated November 11, 2014 to reply over earlier email. 4. I received his/her reply from [protected]@axisbank.com dated November 11, 2014 that this email id gyanendra.[protected]@gmail.com is not registered with this account hence they are unable to give the responses on this id due to security reason. 5. In response to his above email, I replied dated November 12, 2014 enclosed with the snapshot of internet baking where above email id was clearly registered but they avoid the email to response. 6. I sent the reminder3 to Ms. Shikha Sharma (MD-Axis Bank) dated November 13, 2014 then I receive a call from his/her MD Office (Nodal Office) through a smart girl, she tried to teach me a lesson of the KYC norms and telling that above email id is not registered. I gave her the reference of above email dated November 12, 2014 that the snapshot of internet banking is already attached therewith but she was in ruthless attitude and nothing tried to understand. Finally, I speak her to write on email only and warned to do not make the nuisances on phone calls. 7. For above conversations, I wrote him/her the email dated November 14, 2014 in that response I received the email with same content as in his/her pervious email dated November 11, 2014. In addition, she had written to re-send the snapshot of internet baking. 8. It was again surprisingly that when I had already sent the snapshot of internet baking dated November 12, 2014 then why she has again asked for? Its meaning only coming that they are only trying to buy the time smartly. 8. However, I sent the email on same day, November 14, 2014 enclosed with snapshot of internet banking but its response is still being expecting. 9. Now, one point which was miracle to see that when I open my internet banking and see the statement then it have all merchant names. I thank to the team who have done it. 10. But one question is again raise here, through above conversations that, if this email id gyanendra.[protected]@gmail.com is not registered with axis then how I am getting the regular bank statement on monthly basis. 11. I had resent the email dated November 18, 2014 enclosed with the emails snapshot where bank statement received on this email id gyanendra.[protected]@gmail.com. But, its reply is still awaited. In the above conversations and non receipt of reply, it is clear that they are accepting his/her heinous mistakes. I am also in way to reach them through the honorable authority to get the justice. I have also seen there are numerous complaints on websites are registered against this bank and some of FIR/Consumer complaint have also been registered against its MD Mr/s Shikha Sharma and employ. For one solid information your may refer the link http://www.thehindu.com/news/cities/chennai/dipika-pallikal-wins-consumer-case-a...⇄ http://www.moneylife.in/article/delhi-police-files-fir-against-axis-bank-ceo-directors-senior-officials/39031.html Further, it is my worst experience with Axis Bank and hope you people will be aware with cited consequences. If you have any complaint against this bank please write on given email. Thanks, Gyanendra gyanendra.[protected]@gmail.com