Axis Bank — Charges deducted again for 295. Never returned earlier 118 INR charges deducted

295 INR charges deducted from my account. Later, when I called their customer care team, Veena Begum from their team, Hyderabad confidently confirmed that these charges would be reverted by Dec 15, 2020 to my account. But later, when I did not see the revert I again contacted axis customer care on Dec 17 and that is when they started denying any reversal.

And started talking round-2 to me. Very disappointing. Bas customer ko bewakoof ban rahe hai

I want my reversal of 295 INR ASAP, else I will close out my account in Axis soon.

Account/user details
Name- Jaspreet Singh Chawla
Account#- Ending in 7690
Mob#- [protected]
Email- [protected]@gmail.com
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Axis Bank customer support has been notified about the posted complaint.
Dec 28, 2020
Updated by jaspreet singh chawla
Any update. I haven't received the refund yet. It was promised again by Axis Customer Care team on Dec 20 that within 5 days, 295 INR would be credited/returned successfully into my Axis bank account.

Kindly help me get this return ASAP.
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