[Resolved] Axis Bank — Closed card but still receiving threat

Robie

from Chennai, Tamil Nadu

Address:

602024

Hello,
I am robert john. I had taken a credit card (Before 2008) from axis under their persuasion of me using other bank cards. But i closed my card through settlement process and closed it by 2009 or 2010. I have finished paying all my dues. I had the papers with me. After that, i forgot about the card and everything.

I think by 2013, some from the axis collection center called me for not closing the account with some balance amount due. I sent them the papers and agreed that the account was closed. Again in 2014, they called up and demanded money to settle the account. Again i had to go through the papers and they said ok. Again they repeated in 2015. Again demanded money and again with papers they said it will never happen again and nobody contacted.

Now on 17 june, 2017, they called me from [protected] and started arguing for money. I am my mobile number for more than 12 years. But the person called up my wife and got my number again to call me. Actually, i don't know how he got her number. By this time, i had to go through 2 heavy rainfalls in chennai. The 2015 rains destroyed much of the documents and household things. Also, i have shifted my house to the city outskirts. I explained him everything from my side which he was not willing to accept and warned him that he is pressurizing me to approach the police. Finally, he said that he would be sending a person to my house to collect the money on 19 june. What should i do now? Please help...

Thank you.

Was this information helpful?

No (0)

Yes (0)

Nov 13, 2019

Complaint marked as Resolved

The Axis Bank closed the complaint saying its resolved. But now they have started again. Made a fresh complaint again. Link here: https://www.consumercomplaints.in/axis-bank-credit-card-threatening-calls-received-after-the-closure-of-the-card-in-2010-c2510134

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2017

Axis Bank Customer Care's response Hi Robie,

We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2oy1P87 for us to assist you.

Regards,
Axis Bank

Nov 13, 2019

Updated by Robie Respected Sir,

I am Robert John. My mobile number is [protected]. Also I am using a JIO number because of network issues.

Long back in the year 2009 I had used a credit card from the Axis bank. Also I settled and closed the account in 2010 with all the other cards (SBI, HDFC, HSBC, Axis, ICICI) I was using.

I suppose in the year 2013 (from my memory) I had someone call from the Axis bank regarding the non payment of the dues for which I had duly furnished the closure letter with that person stating that nothing is
outstanding in between myself and the bank. I felt a sigh of relief after that and forgot it for once and all.

Relieved for a couple of years someone from the Axis bank again called up a couple of times in 2017 and inquired about the same. With oral verification over the phone he never called me back.

Now it again started. At the end of last month (October 2019) someone called up again from the Axis bank. He told me that I have applied for a loan (which i never did) and he said that my ratings are at low because of the pending of the closure of Axis card. I have again informed him that I have no payment pending regarding this.

But this time these guys from the Axis bank now have called up my relatives (I wonder from where they got all these numbers) and have threatened them stating that I have given their number for collecting the due or to give them my details. Also they have said that I have given their number as reference for my credit card account. Many of my relatives are perplexed and informed me about this trouble that they are going through. And some of such my relatives have become my family after May 2011 from my marriage. How could this be possible?

Today (13 November 2019) at around 2.59 pm someone called me from the Axis Bank. The caller called me from [protected] (screenshot attached) and never gave his name. I wanted to tell him the details of what i have done so far with the Axis bank. But he cut the call abruptly before i finished my reply. He was very rude, and i had to reply him in the same manner. He was not interested to hear me. All he wanted was myself to be present in his office. After this by 4 pm he has called one of my Auntie again and threatened her verbally demanding my details. Later my wife informed me that someone from the Axis bank has called her up multiple times from different numbers during the day while she was in her office. She should not attend any calls while in office. The following numbers are from which she had received the calls [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] (screenshot attached). All these numbers are marked as spam over hundreds of times.

Sir, after the year 2010 Chennai has gone through at least 3 worst floods. I have presented the document details earlier as I have mentioned above. After 2014 I had gone through some job shifts. Also I have changed my
location accordingly to the necessity. I have gone through all such floods and have got many of my documents destroyed during the floods and due to shifting of my residences. Some of my educational certificates were too lost during this time. Anyways I am living at peace with all my dues paid by 2010 for every single card I was using. No credit cards are used by me at present. I thought the head ache was over. But now and then I get such calls from this Axis bank every couple of years regarding this. These guys have updated every single details of my relatives numbers and every details. But why have they not updated that I have settled the account? These guys have never informed me the pending amount all through these years but they want me to come to their office to settle it down. And why this happens every once in a couple of years they remember to trouble me like this? Why do they want to harass my relatives like this? Will I find a solution for this? Please kindly help.

Thank you very much.

Regards
Robert John

NOTE: Fresh complaint i have given regarding this. Link below:
https://www.consumercomplaints.in/axis-bank-credit-card-threatening-calls-received-after-the-closure-of-the-card-in-2010-c2510134