Axis Bank — Complaint/ grievance : loan agreement no : phr[protected]customer id[protected]

Address:

Gurgaon, Haryana, 122017

Complaint/ grievance : loan agreement no : phr[protected]Custoemr id[protected]
Loan in name fo sarika ahuja
This is complaint regarding the loan agreement no as above processed at axis bank rac gurgaon;

It has been 12 days since we emailed the complaint to axis bank:

Axis bank has not been able to resolve the complaint to we are approaching banking ombudsman and axis bank higher authorities and also blogging this on internet for poor services given by axis bank, wrong promises given by axis bank, and careless mistakes in our home loan application;

Email response to our complaint by axis bank:

We confirm receipt of your email dated april 30, 2017 at the nodal officer’s desk regarding delay in loan processing.

The said complaint is being investigated by the undersigned and we will revert with the status of the case by may 8, 2017. The reference number is 14638011.

We solicit your patience and understanding in the interim.

Regards,
Abhishek korgaonkar,
Nodal officer team, axis bank ltd
Tel:[protected]

I demand response and resolution of this complaint urgent;
And i am already putting this complaint for resolution to internet consumer protection forums and banking ombudsman in parallel highlighting poor services and inefficiencies of axis bank processes;

Complaint no 1
Axis bank has acted inethiclly and like a cheat in loan calculations;
Gurgaon rac axis bank has cheated customer by giving cheque to idbi on 13th april and charging custoemr intereest since 12th april 2017;

Details - the balance transfer cheque was provided to idbi bank on 13th april and not 12th april as axis bank lawyer was not available on 12th april so why we are charged interest for 12th april wrongly and in - ethnically by axis bank (This si a cheating or fraud by axis bank, please correct asap)

Complaint no 2)

Loan emdate was ticked as 5th of every month by us (Customers on loan application form); axis bank made caeless mistake by sending em letter with emi date as 10th april;

Complaint no 3) i called up axis bank custoemr care to prepay the loan amount ; howveer agaisnt rbi policy axis abnk told me that prepaymeent of loan si possibel only after debit of first emi whci si einethical nd wrong (I was todl hiel processing loan that i can prepay loana nytime and without any charegs); but axis bank agaisnt policy fo rbi craets obstacles and constrints for custeomrs to prepay the loan;
Stopping customers to prepay laon to reduce the interest is highly shameful and inethcial and agaisnt rbi policies;

Complaint no 4) inethicla committement on emi debit;
We were told by axis bank gurgaon agent that our emi will debit fom our salary account which is in hdfc abnk; but alter confirmed wrongly that emi will debit from axis bank;

Complaint no 4: wrong committemnt and statement by sales (Rac guragon axis bank)

The guragon rac agent opened our axis bank with laon application stating the account will be zero balance and tehre will be no charges on the account and account will be having netbanking ; howveer when axis custoemr care called us on account; they told about debit card charges so we said no to debit card;
The customer care alos told us about minimum balance which we need to maintain; proviing guragon rac axis bank as liars; this si mistake of mr anil kumar and his agent from gurgaon rac;

We will not tarnsfer any mone toa xis bank tillw e get netbanking facility in axis bank; and we are not responsibel for any eni bounce from axis bank because we have always tl that emi should debit from our salary account in hdfc bank;

We do not have anyway to do entbanking and validate if we tarsnfer money it is properly credited as we do not have netbanking acces & username/password provided by axis bank

Compalint no 5) gurgaon rac axis bank are liars and inethical;
Axis bank si an inefficient and bad bank, i recomemnd readers to never take any services or loans from axis bank;
Axis bank rac gurgaon is full of shameless, misbehaving employees;

Details: axis bank officials including (Mr anil kumar from rac
Guragon) are non courteous and very unhelpful to talk to... I will not
Suggest axis bank to anyone due to its poor services; please improve on this aspect; we were told that we can conatct axis bank sales for any issues or problems regarding our axis bank loan account; but tehre is no resolution or help provided by either anil or sumit as we face the above challenges;
To sahme axis abnk this complaint si also posted on vaious internet sites.