Axis Bank — complaint no - [protected] / we did not get money from atm but money got deducted from account after a failed transaction from atm

Address:

Kotdwara, Uttarakhand, 246149

Nature of complaints : atm - money not dispensed but debited
Complaint no - [protected]

On 29/sept/2017 16:44:33, i used my debit card to withdraw 2000. From atm of indian overseas bank, malsi dehradun, no money came out from the atm but money got debited from my account. I filed complaints online (Complaint no [protected]) and in manual to the axis bank kotdwara (Base branch). This matter is being delayed by bank so, i request you to take action against axis bank to solve the matter to credit back my money.
And added to this, we have been chasing online customer care and running to the bank as well. Everytime bank is my parents to run after them, saying come next day and not responding in proper way. As i am not at my hometown for my studies, my old parents are getting suffers. This service we do not expect from our bank at all, when you promise to give best.

Account details :
Branch address-
Company details bank: axis bank address: ground floor and basement, plot no-433, najibabad road chauraha, kotdwar, dist-pauri garhwal, pauri, pin-246149 state: uttarakhand district: pauri garhwal