Axis Bank — credit card emi issue

Address:Mumbai City, Maharashtra, 400025
Website:www.axisbank.com/retail/cards/credit-card

I had purchased a mobile from flipkart that cost rs 12999. It was clearly showing me 0 % interest. Emi 1089 per month.
But every month in statement the started charging interest. I complained about it many times. But customer care and their email team did not replied to my issues.
I paid first 3 emi. I warned them please resolve my issue or i will not pay emi. But they did not took my emails and calls seriously. And they told me that they can not do anything noe. This product was having 0% interest bring that proof. By that time this scheme was removed from flipkart.
When i did not pay emi, they called me after 6 months and asking me to pay another rs 15000 after paying rs 3500. They added everything late payment and interest.
I applied for credit card after thier team was continously requesting. Now after selling thier card they forget everything. And try to fool customers.

After 6 months they asked me to pay settlement amount rs 6100. That also i paid. But after so many fights they have still not given me noc for this issue. I told many times that i am ready to pay the amount left after deducting rs6100 and 3 installments from actual amount rs 12999.
To which nodal officer from axis back was ready but after that no body called me regarding that.
I request you to please get me noc for this issue from axis bank. They have spoiled my cibil score.
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Axis Bank customer support has been notified about the posted complaint.
Sep 14, 2017
Updated by GulshanT
Re:Re: Fwd: Acknowledgement Mail - 9585063
Inbox
x

nodal.[protected]@axisbank.com
6/11/15

to me
Dear Sir,

This is in line to your email and our telephonic discussion this evening.

We understand that you have paid an amount of Rs.6100 towards the settlement of the card account initially however, you do not wish to settle as the same would affect your credit score.

During our discussion you has agreed to clear the principal outstanding of the card along with the interest of the EMI from November 2014 to April 2015 as this interest was appropriately levied as per the EMI converted.

Also, we could accordingly put forth to reverse the other financial charges levied on account of late payment fee and the debit interest subject to further approval.

We seek a line of confirmation from your end to enable us to assist you accordingly.

Assuring you of our best services at all times.

Warm Regards,

Chetan Dalvi
Nodal Officer Team
Axis Bank Limited, NPC1,
5th Floor, ‘Gigaplex’, Plot No .I.T 5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai – 400708
Desk Phone:[protected]
Sep 14, 2017
Updated by GulshanT
I received mail from Mr Chetan Dalvi from Nodal officer team. He was read to reverse the financial charges and late payment charges. but after that no body contacted me for the same
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