[Resolved]  Axis Bank — Deduction of income tax from fdr's in spite of submission of 15h

Address:	Bulandshahr, Uttar Pradesh, 203001
Website:	Axis Bank

Subject: deduction of income tax from fdr’s in spite of submission of 15h

Sir,
It is respectfully stated that:
1. I am a senior citizen having a saving bank account in bulandshahr branch vide acctt. No.:[protected] in the joint names of my husband sh richpal singh as primary acctt holder and my daughter smt anju chaudhary.

2.in the same branch, i have got fdr’s amounting to rs.17 lakhs [approx.] in the joint name of sukhbiri{myself as primary holder} and mrs. Anju chaudhary vide customer id no.[protected].

3. On 22nd april 2016, i have submitted form 15 h regarding the fdr’s for the financial year 2016-17 in hard copy and its receipt is with me with bank stamp & signatures.

4.in spite of submission of 15h form, income tax on all fdr’s have been deducted in fy 2016-17 by the bank.

5. When i contacted branch officials including your branch manager mr. Akshay & other officials repeatedly about the deduction of the tax, they told me that it is not their fault but of the system failure and they can, t help me in this regard and further i have to file my return to i t dept. For the reversal of tax.

6. Now, on april 26 and 27 when i approached again for the submission of form 15h for final year 2017-18 then my customer id is being shown as invalid and the bank officials refused to give a receipt of form 15h on hard copy submission.

7. When i enquired why my income tax was deducted in spite of submission of 15h, they told me that it is not their fault but system fault and due to the same reason they are unable to update form 15h online.

Grievances:

A. On these points i have contacted your local branch repeatedly for 3-4 days but i could not get any satisfactory reply from their side and every time the system is being blamed. Further they are not ready to give any receipt of 15h form now, so i am raising this issue with you as last alternative otherwise i have to close my fdr account with your bank because my money is not safe with you.

B. Why the income tax had been deducted inspite of submission of form 15h and who will be responsible for the fault & how it can be reverted back to my account.

C. Why my customer id is being shown as invalid and i am unable to file 15h online.

D. The bank officials are unable to provide form 16 of fy 2016-17.

In these circumstance, kindly do the needful to redress my grievances at the earliest so that my income tax may be reverted back to my account and form 15h may be submitted for my id for this financial year 2017-18. I am writing this request with the hope that matter would be settled at this stage only otherwise i have to approach further channels like banking ombudsman/ consumer courts for the redressal of my grievances and to close my fdr’s with you.

Submitted please
Yours sincerely
Sukhbiri ms.
Dr anju chaudhary
Acct no [protected]
Customer id:[protected]
Pan no a2npd4458p
[protected]@gmail.com
[protected]