[Resolved]  Axis Bank — Denying emi facility which was already availed

Address:	400067
Website:	Axis bank

I had purchased a product from amazon through axis bank credit card with the option of emi.

However, on 19th april 2016 i received a message from axis bank that my monthly statement is generated and i was surprisingly charged for the full amount and not for the emi.

So i had contacted axis bank through email. Upon which they confirmed that i had previously opted for emi but not yet provided the same. So they asked me whether i wish to now opt for emi. Upon which i gave my consent. However, next moment i received a email from axis bank stating that i don't have the facility of emi and therefore need to pay in full. Axis bank reference no.[protected]

Kindly provide relief from such acts from axis asap.

Also giving the email conversation between me and axis bank.

Regards,
Priyen sonawala


On 20 apr 2016 02:53, "axis bank support" wrote:
Dear mr. Sonawala,

Thank you for writing email to us.

I understand you seek clarity in converting your outstanding amount rs. 3, 750.00/- into emi.

A check in our records shows that currently you do not have the offer in your credit card to convert the outstanding balance into emi.

Kindly, please make the full payment before the due date to avoid charges

I kindly request you to make the payment at the earliest to avoid any financial charges.


In case you have any other queries you can email us on [protected]@axisbank.com or call us (Toll free) on[protected],[protected].

Best regards,
Emmanuel p

Customer support
Axis bank

Do not share your pin or card with anyone, not even your friends or family members.
Do not share confidential / personal information over phone, email or sms even if the request appears to be from your own axis bank.


[protected]----original message[protected][protected]


From:priyen sonawala[[protected]@gmail.com]
Sent:4/20/2016 12:57:08 am
To:[protected]@axisbank.com
Subject:re:re:error in the statement.


Yes i wish to convert the same into emi provided my original payment
Schedule (As depicted on amazon) remains the same.

So before my final approval, kindly provide complete details regarding the
Same (Like emi amount, period, rate of interest)

My another question is that, the statement for the month has been
Generated. So now if i choose to opt for emi, will i be required to pay
Amount as per the already generated statement? Or as per new emi plan?
On 20 apr 2016 01:01, axis bank support wrote:

Dear mr. Sonawala,

Thank you for being a valued axis bank customer.

A check in our record indicates that, the transaction of rs. 3750.00 has
Not been converted into earning monthly installment (Emi). Kindly revert to
Us if you wish to convert the same, on receipt of confirmation we will be
Able to initiate a request.

In case you have any other queries you can email us on
[protected]@axisbank.com or call us (Toll free) on
[protected],[protected].

Best regards,
Sandhya s

Customer support
Axis bank
Do not share your pin or card with anyone, not even your friends or family
Members.
Do not share confidential / personal information over phone, email or sms
Even if the request appears to be from your own axis bank.


[protected]----original message[protected][protected]


*from:*priyen sonawala[[protected]@gmail.com]
*sent:*4/20/2016 12:37:56 am
*to:*[protected]@axisbank.com
*subject:*re:error in the statement.


In reply to the below trailing mail,
I am furnishing you with the required details-

Name - priyen sonawala
Dob - ________
Registered mobile no. - __________
On 20 apr 2016 00:44, axis bank support wrote:

Dear sir/ma am,

Thank you for writing to us.

I understand you seek clarity on transaction amount.

Please be inmform that, i am unable to trace yourncredit card without
Following details.

I request you to please shere us the same to assist you in this regards.

Full name:

Date of birth:

Registered mobile no/customer id:

In case you have any other queries you can email us on
[protected]@axisbank.com or call us (Toll free) on
[protected],[protected].

Best regards,
Vaada neelavathi
Customer support
Axis bank

Do not share your pin or card with anyone, not even your friends or family
Members.

Do not share confidential / personal information over phone, email or sms
Even if the request appears to be from your own axis bank.


[protected]----original message[protected][protected]
*from:*priyen sonawala[[protected]@gmail.com]
*sent:*4/19/2016 8:24:21 pm
*to:*[protected]@axisbank.com
*subject:*error in the statement.


Hi,

My issue is regarding the credit card (My zone credit card) linked to his
Email account.

Today, i received a message from axis bank that my statement has generated
For the month.

During the month, i had only 1 transaction with amazon.
The transaction was done with the option of emi facility. Order no. -
[protected]

However, the statement doesn t reflect the same. I am being charged with
The full amount.

Kindly confirm the same and provide remedial action asap.

Regards,
Priyen sonawala


P.S. Attaching screenshot from amazon.In confirming the availment of emi