Axis Bank — fastag - lead id[protected]

Axis Bank — fastag - lead id[protected]

M mazahars from Hyderabad, Telangana

I ordered a fastag from axis bank website on 24. Nov.2019 and paid 200/- form my savings account. I haven't received any communication from axis bank team since then. No wallet id, no fastag, no confirmation, nothing... I have written to the mentioned email id "etc. [protected]@axisbank.com" on 27-nov-2019 and was promised to be replied with in 2 days and that did not happen till now. I have also tried calling their customer care to find out that my details were not captured at all and they also promised it to be resolved in 2 days. It appears like 2 days is their standard sla time. Pretty stressful and useless service from a bank i used for the past 15 years. Was this information helpful? No (0) Yes (0)
Axis Bank customer support has been notified about the posted complaint. Verified Support Dec 10, 2019 Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank. Dec 24, 2019 Updated by mazahars I have been doing the same for a month now and did not received any kind of support from the helpline numbers. Same is the case with the email support as well. Other than the automated response, I am yet to get a proper response from the team. Useless service by the Axis bank. Why setup something in a rush and deduct amount from the user when you cannot provide even the least service. Dec 24, 2019 Updated by mazahars Fastag Lead id[protected]. You did not even care to record my details in your system (hence no wallet id for me) before deduction the amount from my account. Attached is the transaction screenshot.
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Roma Sarkar

I ordered food from zomato on 17th which was cancelled by zomato itself. The 140 refund was initiated by zomato but has not yet credited in my account. The RRN[protected]

Axis Bank Customer Care's response, Dec 10, 2019

Verified Support

Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.