Axis Bank — fastag not received - axis bank

nalinjain

Address:

Muzaffarnagar, Uttar Pradesh, 251201

I had applied for fast tag on 22-dec-2019, tag has been activated online but i have not received physical tag yet. A notification which i received said within 7 working days it will be dispatched. It has been more than 10 days already since i received notification and there appears to be no sign of tag dispatch.
Also contacted toll free number several times but no response from them till today. Kindly look into the issue.

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Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2020

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

Jan 03, 2020

Updated by nalinjain I have tried calling the customer care number many times but no response from them

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Comments

Rammi Chemchimgari

from Ongole, Andhra Pradesh

Iam Ramesh i transfer to federal bank to Axis Bank but not credit money

Axis Bank Customer Care's response, Jan 3, 2020

Verified Support

Hi, regret the inconvenience caused. We request you to liaise up with the account holding bank from where the money has been debited for further assistance in the referred matter. Regards, Team Axis Bank.

Dharamdcd

from Khed, Maharashtra

I have applied for Fastag but still not got my car Fastag,
My correspondence address
Fastag ID [protected],
Address
Flat 1612, Hibiscus building, Tata Township, Savroli, Po. - Sajgon,
Khalapur, Raigard Maharastra 410203
Phone no [protected]

Axis Bank Customer Care's response, Jan 3, 2020

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank

Ind19

from Agra, Uttar Pradesh

I had ordered my fastag from Axis bank in assurance of dispatching 7 working days but more than 43 days passed, I tried to contact them but from 33 days I am receiving only one answer i.e. Sorry for inconvenience caused by the call representative!
Tey even do not respond to mail!!!
I think I HAD TO KNOCK THE DOOR OF CONSUMER COURT

Axis Bank Customer Care's response, Jan 3, 2020

Verified Support

Hi, we regret the inconvenience caused and request you to write to us at etc.management@axisbank.com for further assistance in the referred matter. Regards, Team Axis Bank.

stella raju

from Chennai, Tamil Nadu

I applied for fastag thru axis bank by 21/11/2019 and paid Rs 200..till now not receicved and no response. i tried calling by help line number but only music playing and nothing happenned. my customer id[protected] etc customer id

Axis Bank Customer Care's response, Jan 4, 2020

Verified Support

Hi, we request you to kindly write to us at etc.management@axisbank.com for further assistance. Regards, Team Axis Bank.

agranade

from Mumbai, Maharashtra

I have paid necessary amount to Axis bank for purchase of fastag on 17th Dec 2019. Got message from Axis Bank that Tag will be dispatch within 7 working days. However, till date I have not received any further communication or Tag from Axis Bank.
When can I get the tag and how can I track its delivery.
Pls help.

Axis Bank Customer Care's response, Jan 3, 2020

Verified Support