Axis Bank — fastag not received even after applying before 2 weeks

Address:

147002

I have applied for axis bank fastag on 1st dec 2019. It is not received at my postal address and today is the fastag extension last date. I registered a complaint regarding "fastag not received" on 10th dec but still no action has been taken yet. When i called axis bank fastag helpline, one of your representative given false statement that fastag date is extended further to 31st dec by govt. And due to processing issue the fastag is getting delayed from axis bank. When i checked online, there is no for such formal communication from government extended the fastag date to 31st dec.
I have my salary account in axis bank last 5 years. This is the first time i am getting frustrated with the axis bank. This is the case of customer negligence, breaking customer trust on axis bank services.

My registered mobile number is [protected].
I am now thinking of closing down my salary account from axis bank, considering that they are not showing any interest in resolving my request even though multiple follow-ups.