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Axis Bank — fastag not received even after making payment

I have booked fastag on 15th dec but still i haven't received it. I have paid the charges for the fastag while booking. Please deliver at the earliest or else give me the interest money on my 400rs which you are using since last 20 days. You simply cannot use my money without giving me the necessary service as agreed by you on your website. Take this very seriously else i will file a complaint in rbi against you. If you are unable to provide the fastag then refund my money with interest to me at the earliest.
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Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jan 03, 2020
Axis Bank Customer Care's response Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
Jan 03, 2020
Updated by ajinkyaket If there is a shortage of Fastag then that should be clearly mentioned on your website. You simply cannot use my money for so many days without giving me the agreed service. Give me interest on my money till the time you deliver me the fastag else i will file a complaint in RBI against Axis Bank.
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6 Comments

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Comments

I had applied for issue of Fasttag for Vehicle number DL 8CS6988 through my Axis Bank account number [protected] on 19 the December 2019 to be delivered at A 41, DDA Flats, Harirhar Aptt, Ashok VIHAR PHASE 2, Delhi 110052.

But till date we have not received the fasttag.

Harish Arora
[protected]
Reply
Axis Bank Customer Care's response, Jan 3, 2020
Verified Support
Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank
ET[protected]/AP28 BH 7148 TAG not received
Reply
Axis Bank Customer Care's response, Jan 3, 2020
Verified Support
Hi, we request you to reach out to our Fastag Helpline number on 18004198585 and our executive will assist you in this regard. Sorry for the trouble. Regards, Team Axis Bank.
My fastag for Vehicle No.MP09CC5158 not received yet.Our reference Number for the transaction is[protected] Let me know when it is available to me.
Reply
Axis Bank Customer Care's response, Jan 3, 2020
Verified Support
Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
My axis bank fastag wallet deducted for Rs 105 against adjustment charges.
Kindly refund my money back.
This unecessary charges are wrong. What is benifit of cashless toll sytem??

Reply
Axis Bank Customer Care's response, Jan 3, 2020
Verified Support
Hi, we request you to reach out to our Phone Banking Center on 18604195555/18605005555 and our executive will assist you in this regard. Sorry for the trouble. Regards, Team Axis Bank.
I applied for fastag thru axis bank by 21/11/2019 and paid Rs 200..till now not receicved and no response. i tried calling by help line number but only music playing and nothing happenned. my customer id[protected] etc customer id
Reply
Applied FASTAG on 21NOV2019, FASTAG not received... still doing followup, but no assurance or exact date of delivery or current status of my FASTAG or any of complaint...
Reply
Axis Bank Customer Care's response, Jan 3, 2020
Verified Support
Hi, we request you to kindly write to us at etc.management@axisbank.com for further assistance. Regards, Team Axis Bank.
Axis Bank Customer Care's response, Jan 3, 2020
Verified Support
Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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