[Resolved]  Axis Bank — fastag not received from bank

I submitted a Fastag thru Axis Bank on 22/12/2019. Till now i did not receive it.When iam calling for the customer care number provided there is no option for the status.Reading in the forum i checked in the blue dart tracking with reference number as my vehicle number. But no use.
I don't understand to contact regarding this fastag. If bank doesnot have proper network than why should they issue and how govt had given to them