[Resolved]  Axis Bank — Fraud atm transaction by axis bank

Address:	110092
Website:	www.consumercomplaints.in

Dear sir,
I have to reset my security question. Because my internet banking is not working in my office they are asking some security question that i forget the answer. So i read in the website of axis bank to reset security question. I go to new ashok nagar block a axis bank atm for reset question but i can't reset the question. We got a message on screen we can not process the request. After that i cancelled the functionality of atm (Reset security question). At that time there was no transaction made both the atm's. The time is 20:05. So i go to another atm which is from icici. It's hardly distance half km. I just walk by foot. I check in icici atm i saw i have only rs 254.00 in my account. While it was rs. 19254.00. A transaction is made in 20:06:49 of rs. 19000/- which i have not made because axis bank atm is not working. Bank not supported to find out how transaction is made. I think there are a scam who made a false transaction which have enough knowledge of bank atm. They knew the system fault. I also go to axis bank preet vihar branch office staff told to me these type of case always happen in this area's. But bank doesn't take the things seriously. So they not appointed any guard in that atm beacause there was no guard at that time. Now i am facing our working system. Please help me. Personal information: bank name:axis bank (Sec-44 noida),
Name: ankur srivastava s/o devi sharan srivastava
Account number:[protected]
Mobile number:[protected]
Amount:19000/-
Compalin id: [protected]
User use atm id: bcpn136202 and bcpn136209
Money deducted from atm id: bcpn136202
Date: 08/04/2016
Time: 08:00:00pm to 08:04:50 pm
Amount deducted message :08:06:49 pm
Police complain id: dd no.- 41b dt 16/04/2016
Police station: new ashok nagar new delhi
Axis bank home branch complain date:11/04/2016
Footage provided date:02/04/2016