Axis Bank — fraudulent transaction on my axis bank cred

Address:

560024

Hi i santoshkumar udnur holder of credit card [protected].
The transactions done 18 jan 2017 @11:52 pm of amounts rs 2 and 4718.82 are unauthorised, not done by me, its fraudulent transaction, card was in possession with me.

I have blocked credit card, raised request to set these transactions as disputed.

Following are the request number for the setting transactions as disputed.
[protected] ransaction with amount rs 2
[protected] transaction with amount rs 4718.82

However to proceed further on the same, i need to send the dispute form, incident letter, passport electronic copies.

I did not receive dispute form documents and also where it needs to be sent.

Its been 3 times i have called customer service to send the dispute forms to [protected]@gmail.com/ [protected]@hotmail.com and where to send the these documents physically/electronically. Sent mail from axis bank site. Did not receive any mail so far. Customer service is been pathetic.

There is no quick turnaround how fraudulent transactions by banks. Also do not understand why international transactions are allowed without otp?

Already been a day is lost, i have send these docs in 6 days (I assume 6 working days).

Please share the details on next course of action form me along with required forms to email id : [protected]@gmail.com/ [protected]@hotmail.com. Waiting for your quick response.