Axis Bank — freezing accounts inspite of pan cards details available with them and barring clearing cheques

Address:

Mumbai City, Maharashtra, 400 050

As was brought to your attention on saturday the 3rd march 2018, axis bank has returned a cheque no. 147995 given in favour of the new india assurance company inspite of holding adequate funds in the saving account.
Rendering my entire family vulnerable the incident crossed the last date for payment of insurance premium. Upon visit to the bank on saturday 3rd march 2018 the reason for such an action was rekyc.

In the first instance the bank already has my pan card no given and correct address as it always sends the cheque books to the address.

This unwarranted harassment by the bank has led to un required loss of money, time and energy at our end and penalty charges for an unpaid cheque and anxiety of an emotional trauma and physical nature.

If any untoward incident had happened during the time period, our insurance was lapsed, would the bank have taken the responsibility of my family health and expenses?

Comfortably to suit their needs they block withdrawals to our accounts but continue to accept deposits so that they are able to use these funds for their banking business.

The bankers refused to release funds from my saving account unless rekyc was done, forcing me to spend an entire day attending to nothing else but returning to the bank with the documents to complete rekyc activity, putting all personal work and attention to my 80 year old father on the back seat to attend to the banks requirements at the whims and fancies of the bank being at its beck and call. Harassment to the common man for his own money!!!

There is so much distrust in the documents a person holds given by the government that the bank wants an individual to submit his pan number again and again and again…. Isn’t the pan number a permanent number for life which the bank already has when a banking customer opens an account.

How about the banks proving to the customer their credibility in safeguarding the savings of common man in the light of many fraud and bogus accounts that banks create and are a party to?

Why does everything have to be a one sided arrangement, to suit the high and mighty?

I demand reimbursement and compensation of the penalty charges, a lost day and the mental anxiety and emotional disturbance caused to me and my family.