Axis Bank — imps transaction in suspect status and refund still not came

Address:Kolkata, West Bengal, 700092

Greetings,

I have made imps transaction on th november 2017 for the amount rs.7100 from my axis account to icici bank (Kidzee tolygunj, kolkata, west bengal) and transaction status is still show suspect. The amount got debited from my account but the beneficiary account is not credited. Then again i made a transfer of rs7100 as neft and for that transaction status is showing success.. I request you please coordinate with bank to escalate this issue and get me refund the first rs7100.

Axis bank account no: [protected]
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Axis Bank customer support has been notified about the posted complaint.
Nov 14, 2017
Updated by anjayk123
transaction made on 9th november 2017 and today is 14th november . I m posting as its been more than 5 days and i still didnt get refund and status is still suspect for that transaction in my axis bank account .
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Hi,

As I talk with mantra support team they said that they already given refund but it should not be reflected in my axis account . The Bank reference number is IGACCOSRZ4 - 613.77

Could you please look into this.
Without my permission nobody is allowed to take my money, improve your service. If its like that they can swipe total money in card.

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