[Resolved] Axis Bank — New card not activated, not even informed — | |||||
This is with reference to my new account opened in your bank(salary account) I have been given a kit with all the details however not intimated wether the account is activated or not, I have submitted my bank account NUMBER with the impression that the account is activated. My salary was transferred on 27th of March 2017. I have not been able to withdraw my salary yet. I contacted the team who opened my account they informed me that my account is not activated yet. till date the account is not activated, strangely all the others account have been activated, I was informed that my documents were not clear enough to open an account.This is also to inform you that I have other bank accounts also who opened with the same documents. I still need to know why axis bank could not open the accounts with those document. For your information I have accounts in HSBC BANK, Punjab national Bank. any how my first experience with Axis bank is very bad, please let me how can I withdraw the money because I will not continue with the account anymore., or I may have to think twice to continue with the account. My son's school fees need to be paid, my other bills need to be paid. If my salary would not have gone I am sure you would'nt have called me to inform me also whether the account is active or not. You could have activated and informed me that the documents were not clear, I would have resubmitted the documents. later. Very bad experience. SUBROTO FRANCIS GOMES. FROM ALBANY HALL PUBLIC SCHOOL Was this information helpful? | |||||
May 8, 2017 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support Apr 04, 2017 Axis Bank Customer Care's response Hi Subroto, We're sorry you had this experience and we want to make this right. Please share your contact number and branch details for us to connect with you. Regards, Axis Bank | |||||
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