[Resolved] Axis Bank — not received fastag after 1 month

[Resolved] Axis Bank — not received fastag after 1 month

S seshasaikrishna

I have applied fastag from axis bank website on december 7th. I received confirmation in email but i still did not receive the tag. There is no option to track the status or mail to raise the status request. There are other providers who are able to deliver in 15 days. I suggest you to take care or stop receiving new request. Kindly let me know the status. Was this information helpful? No (0) Yes (0)
Jan 6, 2020 Complaint marked as Resolved Got response from Electronic Toll Collection . There is use of calling the given number. Axis Bank should increase Support. Axis Bank customer support has been notified about the posted complaint. Verified Support Jan 06, 2020 Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank. Jan 06, 2020 Updated by seshasaikrishna Thanks for the update. The number in your message is showing as protected. I keep on trying to the number "[protected]" but no one is taking the call. Jan 06, 2020 Updated by seshasaikrishna I emailed Electronic Toll Collection <etc.[protected]@axisbank.com> and got response. Thank You.
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Comments

Rita Dada

from Bengaluru, Karnataka

I had applied fastags from AXIS bank for vehicle number RJ14CX6317on 22nd November. But there is no update. It is 40 days since I had applied. I donot think that even after considering the huge number of tag requests, dispatching a tag takes this much time. Every time they say that the tag will be dispatched in 7-10 days and 40 days have passed.

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

PNS Pavani

from Delhi, Delhi

I have performed an easypay transaction today from SBI account. The amount was debited from the parent bank (SBI) but, the transaction status at axis easy pay website showed as failed. Please let me know the reason and where did my money go?
Thank you.

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we regret the inconvenience caused and request you to liaise up with the remitting bank from where the money has been debited for further assistance in the referred matter. Regards, Team Axis Bank.

Himansu Mohan Dash

from Delhi, Delhi

I have applied fasttag for my vehicle OD04E2395 vide reference id [protected] on 12.12.2019 .Till date I could not get the delivery status

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.