Axis Bank — regarding cibil updation

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi team,
I had a pending credit card with Axis Bank. I went to there noida branch office which they call AXIS HOUSE..huge office it is..

Regarding this card I spoke to someone whose name was Ruchi she said to me please pay the entire amount pending because this way your account will get closed and it will not show as a settled account I trusted her and made payment in full however later when I checked my CIBIL report nothing was changed.

So then again I went to the same office and tried approaching this girl but I was told that she has not come today I spoke to many people there none of them was able to give me a satisfied answer then I requested for a letter stating that I made the payment they didn't want to give it..after great struggle I was able to get this letter

On this letter it was mentioned that no balance you have to pay to Axis Bank however CIBIL report is not going to change

I felt cheated because I paid the amount in full which Ruchi suggested me no one was there who could take ownership

Even the manager was trying to convince me that this is the best we could do and don't worry about CIBIL nobody cares I request you team please please help me because I had a similar kind of card with Citibank I paid in full to them and they closed the account now if I check my CIBIL report it clearly says that Citibank credit card account been closed why this did not happen with Axis Bank please please help me

Mbl 9350348**5
E mail ; [protected]@yahoo.co.in