Axis Bank — wrong debit to my account stating charges of ecs

Address:	Aurangabad, Maharashtra, 431003
Website:	www.axisbank.com

Dear sir/mam,

Amount not yet credited to my account. Please do the needful asap.

It is near about one month now. I will have to take it further than.

On fri, nov 10, 2017 at 5:49 pm, wrote:
Dear mr. Yadav,

This is in reference to your e-mail dated november 9, 2017 regarding ecs return charges.

We wish to inform you that the referred charge was levied for ecs which got returned due to insufficient fund. We confirm that the said ecs has been deactivated basis your request.

Further, branch has initiated request for the reversal of charges and the same will be reversed within 3-4 working days.

Assuring you of our best services at all times.

For any further assistance, please feel free to visit at www.axisbank.com/support

Regards,
Anju bharati
Nodal officer team
Axis bank ltd
Ph (Off.[protected] from:senthil yadav[yadav. [protected]@gmail.com]
Sent:11/9/2017 12:49:35 pm
To:nodal. [protected]@axisbank.com
Subject:fwd: debit charges

Dear sir,

Please look into matter and do the needful.

Very poor response from axis bank team both @ aurangabad and mumbai
Locations.

Not able to provide simple transaction detail dated on 14th october for rs.
430 (365+65).

Continuously in followup for the same. No response from your team.

Please find attached statement, mandate of bajaj finance, application given
To your team.

Hoping that you will resolve my issue asap.

Thank you.
— forwarded message —
From:
Date: tue, nov 7, 2017 at 4:00 pm
Subject: re: debit charges
To: yadav. [protected]@gmail.com

Dear mr. Yadav,

I understand that you are inquiring about charges. I apologize for the
Inconvenience you’ve had to face because of this.

I have raised a request for the same with the reference number 35392738 and
The same will be resolved within 2 working days.

In case you have any other queries you can visit us at
https://apac01.safelinks.protection.outlook.com/?url=www.axisbank.com%2Fsupportanddata=01%7C01%7C%7C01e2c290db3d43770b5408d5273f9f48%7C2d538e6436...⇄ or call us (Call charges applicable as per your
Service provider) on[protected] or[protected]
.

Have you linked your aadhaar number with your bank account? If not, please
Do so before 31st december 2017 to avoid blocking of your bank account.
This is a mandatory requirement as per the directive from rbi. To know how
To link, click here

Best regards,
Shwetha j k
Customer support
Axis bank

On 11/6/2017 6:11 pm, senthil yadav wrote:

Dear team,

I had visited your aurangabad branch dated 1st nov 2017.

I had requested them to give me the details of debit charges, but they
Failed to provide the same.

They have provided me the bajaj finance mandate copy which is of year 2012.
How can they apply for charges in 2017???
After 5-6 years???

I doubt some wrong debit from axis bank and you are not credited back the
Amount to me.

If you are not doing the same in next 48 yrs, i am going ahead and filing a
Writing complaint against axis bank in consumer forum.

Attached details of documents received and submitted at your axis bank
Aurangabad branch office.

On fri, oct 27, 2017 at 2:16 pm, wrote:

Dear mr. Yadav,

Sorry to hear that cheque return charge is debited. I apologize for the
Inconvenience you’ve had to face because of this.

I have raised a request for the same with the reference number 35044288 and
The same will be resolved within 2 working days.

In case you have any other queries you can visit us at
https://apac01.safelinks.protection.outlook.com/?url=www.axisbank.com%2Fsupportanddata=01%7C01%7C%7C01e2c290db3d43770b5408d5273f9f48%7C2d538e6436...⇄

Or call us (Call charges applicable as per your service provider) on 1860
419 5555 or[protected].

Have you linked your aadhaar number with your bank account? If not, please
Do so before 31st december 2017 to avoid blocking of your bank account.
This is a mandatory requirement as per the directive from rbi. To know how
To link, click here

Best regards,
Jayapriya r
Customer support
Axis bank

On[protected]:40, senthil yadav wrote:

Dear team,

It is four days now??? Should i complain to higher
Authorities???

Or should i contact consumer complaint forum???

Please solve asap.

On mon, oct 23, 2017 at 11:39 am, wrote:

Dear mr. Senthil,

Thank you for your email. I understand that you seek clarification
Regarding charge debited on your account.

I have raised a request for the same with the reference number 34892581 and
The same will be resolved within 02 working days.

In case you have any other queries you can visit us at
https://apac01.safelinks.protection.outlook.com/?url=www.axisbank.com%2Fsupportanddata=01%7C01%7C%7C01e2c290db3d43770b5408d5273f9f48%7C2d538e6436...⇄

Or call us (Call charges applicable as per your service provider) on 1860
419 5555 or[protected].

Have you linked your aadhaar number with your bank account? If not, please
Do so before 31st december 2017 to avoid blocking of your bank account.
This is a mandatory requirement as per the directive from rbi. To know how
To link, click here

Best regards,
Ravikumar c
Customer support
Axis bank

On 10/23/2017 10:06 am, senthil yadav wrote:

Dear team,

Please find attached screenshot for your reference.

You have deducted rs.430/- from my account for no reason.

I received an sms stating the charges are for ecs cheque. I dont have any
Ecs cheque linked to my account. You can check my transactions for the past
6 months.

I had given a written application to your axis bank here in aurangabad, but
Till date no reply from them.

Kindly reverse the amount to my account asap.

—

Kind regards,

K. Senthil

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—

Kind regards,

K. Senthil

Disclaimer: information contained and transmitted by this e-mail including
Any attachment is proprietary to axis bank ltd and is intended solely for
The addressee/s, and may contain information that is privileged,
Confidential or exempt from disclosure under applicable law. Access to this
E-mail and/or to the attachment by anyone else is unauthorized. If this is
A forwarded message, the content and the views expressed in this e-mail may
Not reflect those of the bank. If you are not the intended recipient, an
Agent of the intended recipient or a person responsible for delivering the
Information to the named recipient, you are notified that any use,
Distribution, transmission, printing, copying or dissemination of this
Information in any way or in any manner is strictly prohibited. If you are
Not the intended recipient of this mail kindly delete from your system and
Inform the sender. There is no guarantee that the integrity of this
Communication has been maintained and nor is this communication free of
Viruses, interceptions or interference.