[Resolved]  Axis Bank — Wrong disbursement amount from axis bank

By Above link I am unable to log my complaint.

Please check below trail mail and do the needful,

-------- Original Message --------
Subject: Re: Your complaint reference N[protected] dated 3/2/2017
Date: Thu, 9 Mar 2017 19:17:03 +0530
From: Umer Tamboli
To: nodal.[protected]@axisbank.com
CC: umer.[protected]@justdial.com, customercare.[protected]@axisbank.com, customer.[protected]@axisbank.com, shikha.[protected]@axisbank.com, sanjiv.[protected]@axisbaank.com

Dear Ms Meenakshi,

Kindly know you have missed to attach the NOC letter in below mail trail.

Also request you to provide me the TAT (Turn Around Time), when can I get physical hard copy of NOC, Agreement Copy and Cancel Cheques.

@ Meetal,

As per our telephonic discussion, you promised me that regarding compensation part you will speak to Mangement Team and Nodal Officer - Ms Meenakshi will get back to me. I am till awaiting for your response.

Reason For Compensation :

I was promised by your Executive and Manager that i will get Rs. 210, 000/- loan but due to your technical bugs, forcefully without my confirmation you credited lesser amount which was not full filings my need.

Whole 1 month I was behind your executive + manager + call center people but no one was giving me 1 stop resolution, due to delay I was not able to take loan from other media.

Now please let me know if I want to appy for an loan, what compensation can you offer.

Your instant reply would be appreciated.

Regards,
Umer Tamboli
On 6 Mar 2017 3:38 p.m., wrote:

Dear Sir,

This is with reference to your email addressed to Nodal Officer's desk regarding your loan account.

We apologize for the unpleasant experience however corrective actions have been taken to avoid recurrence of such instances.

We understand that you have been contacted by our Loan Centre Official-Ms. Meetal Kadam and she has taken your request for loan cancellation. We have attached the No Objection Certificate (NOC) for your reference. We have also arranged to dispatch the physical copy of NOC and loan agreement at your communication address

Further, we have also attached the disbursal authorisation letter for your reference, which state the loan was downsize with your consent. During discussion as Ms. Meetal Kadam has informed you that, we have raised the request for retrieval of SPDC vide SR 10689555. Once it is retrieved Ms. Meetal Kadam, will contact you.

Assuring you the best of our services and attention.

Sincerely,

Meenakshi Saliyan
Nodal Officer Team,
Axis Bank LTD
Tel:[protected]

From: Umer Tamboli [mailto:[protected]@gmail.com]
Sent: Wednesday, March 01, 2017 9:13 PM
To: customer.[protected]@axisbank.com; Krunal Prakash Kale ; Shikha Sharma ; Corporateservice ; Customer Care-RA
Cc: Umer Tamboli
Subject: PPR[protected] Cancellation Of Personal Loan (without any hidden charges) and compensation.

Hi Team,

As discussed with Manager - Krunal, I request you to cancel my personal loan of app id 6036501 without debiting processing fee and rate of interest or any hidden charges.

Today i received an call from your corporate office, some Mr Ajay Gupta said that You have been cheated from our marketing executive as we offer personal loans @ 8.25% only and executive have cheated and sale personal loan at 17.5 % that also with wrong amount. Corporate office Mr Ajay said he will ckme back to me with some compensation for which he failed to come back.

Reason for cancel : Kindly know before few days I called Mr Vishal Sonawane (Axis Bank Executive) on mobile number [protected], for Personal Loan.

As per discussion with Mr Vishal Sonawane (Axis Bank Executive), he inform us that our loan is sanctioned for Rs 210, 000/- at 17.5% pa. for which we did received the TEXT SMS from axis bank.

Then on date 22nd Feb 17 - Mr Vishal Sonawane (Axis Bank Executive), called and requested me that now his month end is going on, so he want to dispatch my loan at earliest.

Hence, I asked him to reduce the rate of interest, so after confirming his Team Leader - Mr Laxmikant, Mr Vishal told me that he had reduce rate of interest from 18.5% to 17.5% for same principle amount Rs 210, 000/-

I asked him to change the agreement as per latest discussion, but he said that he will provide new agreement details that personal loan for Rs 210, 000/- at 17.5% is Disbursed. But he did turn up.

Now after multiple follow ups he replied that go and speak to his manager Mr Krunal.

Please let me know what can you do or else I have multiple options to go legally.

Bank account no : [protected]
Account Holder Name : Umer Tamboli

Regards,
Umer Tamboli
[protected]

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