BagItToday — Product Not Delivered

Address:

Mumbai City, Maharashtra

Dear Sir's An Apple Iphone 5 through www.bagittoday.com on 18th June 2015, The order was to be delivered to me by the 24th of june, however i have not received the product yet. when enquired they replied through email, email attached. I finally decided to cancel the order as they did not honour their commitment. however they declined refunding my money. They have my money from last 20 days. The money is blocked, I do not have a phone which obviously causes daily trauma, neither are they interested to pay my money back, so that i can make my arrangements. E commerce site name - www.bagittoday.com Product Name - Iphone 5 16 Gb White/Silver Order Id[protected] Order Placed date - 18th June 2015 Delivery Expected date - 24th June 2015 Payment Method - through Credit card in advance. Total amount - 24, 999/- Date of incident - 30/06/2015 Clients Number[protected] Order Cancellation Date - 30/6/2015 Order Cancellation No# - 1926038 Regard's Vaibhav Kathare | [protected] Email communication is as follows contact To 'VAIBHAV KATHARE' Jun 25 at 6:09 PM Dear Mr. Kathare, Thank you for contacting Bag It Today. This is with reference to your e-mail regarding order number[protected]. We express our sincere apologies for the inconvenience you have experienced against the order. We would like to inform you that we have taken your matter for dispatch the order our concerned department to investigate and the issue will be resolved at the earliest. Request you to kindly allow us 5-6 working days to make sure all possible care is taken to resolve your complaint. Please feel free to revert for further assistance. Assuring, you of the best possible services always. Regards, Vikas Executive-Customer Care Bag It Today Please quote your Order Number[protected] and Complaint Id - 1924801 in all future correspondence. Note : In case of any queries not related to the discussion in above e-mail kindly email us at [protected]@bagittoday.com or call us on[protected] and if you have not registered your id on BAGITTODAY, kindly register yourself on our website so that you can check the store credit/order dispatch details/account updating using “My Account”/Track Order Option. From: VAIBHAV KATHARE [mailto:[protected]@yahoo.com] Sent: 25 June 2015 16:57 To: Response (BagItToday); contact Subject: Re: Order number[protected] Hi, As per the previous email and also per the information listed below, I am yet to see the product being shipped. This is highly disappointing service that I have received so far from ANY e-commerce portal. Kindly get this resolved ASAP or else I will not only be forced to raise a complaint about the same but also take appropriate action regarding this. I hope to get a positively decisive response on this. Order Tracking Details Order Id Purchased on Last Order Modified Date Current Status Courier Name AWB Number 34370944 23203807 [protected]:36:14.0 [protected]:05:28.0 Processing -- -- CATEGORIES DEAL OF THE DAY EXCITING OFFERS EVERYDAY COMBO DEALS AT JAW DROPPING PRICES FREE SHOPPING WORTH RS 2000 REGISTER NOW !! Sign In Don't have an account? Register Here [ ] [ ] [ ] Remember me [SUBMIT] Forgot Password? Facebook login Google Plus Login Home / Mobiles & Tablets / Mobiles / iOS / iPhone 5 16GB (White) iPhone 5 16GB (White) 0 Ratings Write a Review Seller : SLS SYSTEMS AppleApple 8MP camera 4 inches display Internal storage : 16 GB warranty 3 Month Seller Warranty for Manufacturing Defect Only (Damaged & Water Effected Not Cover in warranty). Warranty of this product is offered by the seller only. Product needs to be returned to seller for repair/replacement.. Warranty of this product is offered by the seller only. Product needs to be returned to seller for repair/replacement. r24999 Free Shipping r49800 50% EMI FROM r2233 know more Offers+ BUY NOW ADD TO WISHLIST PIN Code 400072 4-5 days delivery time Cash On Delivery not available at your location DELIVERY 4-5 DAYS EMI AVAILABLE EASY RETURNS · · · · · · Regard's Vaibhav Kathare | [protected] On Tuesday, June 23, 2015 1:30 PM, Response (BagItToday) wrote: Dear Mr. Kathare, Thank you for contacting Bagit today. This is with reference to your e-mail regarding order number[protected]. We would like to inform you that your order is in under process and the expected shipment date is Jun 24, 2015. Please feel free to get back to us for further assistance. Assuring you of the best possible services always. Regards, Poonam Bisht Executive-Customer Care Bagittoday Please quote your Order number[protected] in all future correspondence. Note: In case of any queries not related to the discussion in above e-mail kindly email us at [protected]@bagittoday.com or call us on[protected] and if you have not registered your id on BAGITTODAY, kindly register yourself on our website so that you can receive the update of your order in “My Account” option. From: VAIBHAV KATHARE [mailto:[protected]@yahoo.com] Sent: Tuesday, June 23, 2015 1:26 PM To: Response (BagItToday); contact Subject: Order Id[protected] Hi, Kindly inform me when will the order get deliver. Order Tracking Details Order Id Purchased on Last Order Modified Date Current Status Courier Name AWB Number 34370944 23203807 [protected]:36:14.0 [protected]:05:28.0 Processing -- -- Regard's Vaibhav Kathare | [protected] For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/ This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com. For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/ This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com. Reply, Reply All or Forward | More VAIBHAV KATHARE Hello, The email i received does not really give me a clear indication of the solution. My concerns are simple: 1. Will i get my phone delivered? 2. When you say that it would take 5-6 days for resolu Jun 25 at 10:16 PM Response (BagItToday) To 'VAIBHAV KATHARE' Jun 26 at 10:36 AM Dear Mr. Kathare, Thank you for contacting Bagit today. This is with reference to your e-mail regarding order number[protected]. We express our sincere apologies for the inconvenience against the order. We would like to inform you that we have taken your matter with the support department to dispatch your order at earliest.. Request you to kindly allow us 5-6 working days to make sure all possible care is taken to resolve your complaint. Please feel free to get back to us for further assistance. Assuring you of the best possible services always. Regards, Vikas Executive-Customer Care Bagittoday Please quote your Order number[protected] / Complaint number-1924801 in all future correspondence. Note: In case of any queries not related to the discussion in above e-mail kindly email us at [protected]@bagittoday.com or call us on[protected] and if you have not registered your id on BAGITTODAY, kindly register yourself on our website so that you can receive the update of your order in “My Account” option. From: VAIBHAV KATHARE [mailto:[protected]@yahoo.com] Sent: Thursday, June 25, 2015 4:57 PM To: Response (BagItToday); contact Subject: Re: Order number[protected] Hi, As per the previous email and also per the information listed below, I am yet to see the product being shipped. This is highly disappointing service that I have received so far from ANY e-commerce portal. Kindly get this resolved ASAP or else I will not only be forced to raise a complaint about the same but also take appropriate action regarding this. I hope to get a positively decisive response on this. Order Tracking Details Order Id Purchased on Last Order Modified Date Current Status Courier Name AWB Number 34370944 23203807 [protected]:36:14.0 [protected]:05:28.0 Processing -- -- CATEGORIES DEAL OF THE DAY EXCITING OFFERS EVERYDAY COMBO DEALS AT JAW DROPPING PRICES FREE SHOPPING WORTH RS 2000 REGISTER NOW !! Sign In Don't have an account? Register Here [ ] [ ] [ ] Remember me [SUBMIT] Forgot Password? Facebook login Google Plus Login Home / Mobiles & Tablets / Mobiles / iOS / iPhone 5 16GB (White) iPhone 5 16GB (White) 0 Ratings Write a Review Seller : SLS SYSTEMS AppleApple 8MP camera 4 inches display Internal storage : 16 GB warranty 3 Month Seller Warranty for Manufacturing Defect Only (Damaged & Water Effected Not Cover in warranty). Warranty of this product is offered by the seller only. Product needs to be returned to seller for repair/replacement.. Warranty of this product is offered by the seller only. Product needs to be returned to seller for repair/replacement. r24999 Free Shipping r49800 50% EMI FROM r2233 know more Offers+ BUY NOW ADD TO WISHLIST PIN Code 400072 4-5 days delivery time Cash On Delivery not available at your location DELIVERY 4-5 DAYS EMI AVAILABLE EASY RETURNS · · · · · · Regard's Vaibhav Kathare | [protected] On Tuesday, June 23, 2015 1:30 PM, Response (BagItToday) wrote: Dear Mr. Kathare, Thank you for contacting Bagit today. This is with reference to your e-mail regarding order number[protected]. We would like to inform you that your order is in under process and the expected shipment date is Jun 24, 2015. Please feel free to get back to us for further assistance. Assuring you of the best possible services always. Regards, Poonam Bisht Executive-Customer Care Bagittoday Please quote your Order number[protected] in all future correspondence. Note: In case of any queries not related to the discussion in above e-mail kindly email us at [protected]@bagittoday.com or call us on[protected] and if you have not registered your id on BAGITTODAY, kindly register yourself on our website so that you can receive the update of your order in “My Account” option. From: VAIBHAV KATHARE [mailto:[protected]@yahoo.com] Sent: Tuesday, June 23, 2015 1:26 PM To: Response (BagItToday); contact Subject: Order Id[protected] Hi, Kindly inform me when will the order get deliver. Order Tracking Details Order Id Purchased on Last Order Modified Date Current Status Courier Name AWB Number 34370944 23203807 [protected]:36:14.0 [protected]:05:28.0 Processing -- -- Regard's Vaibhav Kathare | [protected] For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/ This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com. For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/ This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com. Reply, Reply All or Forward | More contact To 'VAIBHAV KATHARE' Jun 26 at 2:07 PM Dear Mr. Kathare, Thank you for contacting Bag It Today. This is with reference to your e-mail regarding order number – 34370944. We express our sincere apologies for the inconvenience you have experienced against the order. We would like to inform you that your complaint has already been forwarded to our support team. As per the current status, your case is on constant follow up and is being worked upon closely for the best possible resolution. Once the order get dispatch from our end then you will receive dispatch details into your email id and your registered mobile number. Please feel free to revert for further assistance. Assuring, you of the best possible services always. Regards, Vikas Executive-Customer Care Bag It Today Please quote your Order Number[protected] in all future correspondence. Note : In case of any queries not related to the discussion in above e-mail kindly email us at [protected]@bagittoday.com or call us on[protected] and if you have not registered your id on BAGITTODAY, kindly register yourself on our website so that you can check the store credit/order dispatch details/account updating using “My Account”/Track Order Option. Show original message For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/ This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com. Reply, Reply All or Forward | More