Bajaj Allianz — car insurance policy not generated even after 10 days of payment

Address:	Bangalore, Karnataka, 560100
Website:	general.bajajallianz.com/Corp/motor-insurance/car-insurance.jsp

I have paid rs 15669/- to renew my car insurance with bajaj allianz on 05 november through online payment link which is sent by bajaj allianz customer care. I got successful payment confirmation mail from [protected]@bajajallianz.co.in on the same day itself.
Transaction status : success
Reference number : 98605559
Transaction date and time :05-nov-18
Payment amount : rs. : 15669
Trace id : 5678678
After all this, i expected policy copy in one or two days but i did not get. After so many calls to customer care finally got a mail saying 'because of technical problem policy is not generated so we are working on it'. Fine, i have waited for few days to resolve this issue but didnt get any response from them.
After 4 days, mr. Gajender singh from bajaj allianz sent me a mail saying 'we are not process your policy for issuance due to some technical error. So we are requested to please reply on this mail for refund your payment amount'. I said ok please proceed. They might thought this guy is so chill so we can play with him for some more days. They didnt refund as well and didnt even bothered to respond to my mails. Even after 10 days didnt get the policy copy. I mean not generated from their end. Called the customer care many time but unfortunately they dont know whats going on and who is responsible for this issue. They are still trying to convince me by saying technical team is working on it.

Previous policy number - 3001/[protected]/00/000 (Icici lombard)
Vehicle number - ka51mj7772
Name - jithesh kumar shetty