[Resolved]  Bajaj Allianz — health insurance manager was miss guidance

Address:dno:20-41/A OPP:SADASIVA RESIDENCY, UTPALAVARI STREET, MURALI NAGAR, Krishna, Andhra Pradesh, 520007

Dear Sir /Madam
iam ravi from vijayawada iam purchased of bajaj health insurance to my family me and my spouse my child my misses was suffering some health issue she was taken homeo care treatment on spent of sum rupees 36000/- iam approach the bajaj manager he said total amount in 25% reimbursement is possible plz do the need full document arranged to me .iam submitted the needful documents total 36 days completed but recent i received one massage "claim for[protected]A is inadmissible as per policy terms and conditions .for further query plz call" in that massage what can i do please help me the manager and agent are escaped in that matter so please help me iam purchased in policy is 2 years completed but no claim up to now, please help me my policy no:OG[protected]-00000132 AVIJA SUSHMA CLID:3664551
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Nov 21, 2019
Complaint marked as Resolved 
my phone number:9963821084 my mail id:[email protected]
Bajaj Allianz customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2019
Bajaj Allianz Customer Care's response
Hi,

We've made a note of your concern. Please share your contact number via email to [protected]@bajajallianz.co.in so that we can get in touch with you.

We have registered your complaint with Reference No. BA - 1501, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.

Caringly Yours,
Bajaj Allianz General Insurance
Verified Support
Nov 27, 2019
Bajaj Allianz Customer Care's response
We've sent you an email regarding your claim status. Request you to check the same.
Dec 17, 2019
Updated by raviavija
i can not received any email for my claim status my claim was possible or not plz help my claim process
Dec 17, 2019
Updated by raviavija
iam paid 2 years insurance policy amount 21000 plz help me
Dec 17, 2019
Updated by raviavija
I was in the policy force when I filed the claim
Dec 17, 2019
Updated by raviavija
below mail was i received
Dear Mr. Avija,



This is with reference to your complaint on Twitter regarding claim update.



Verification of the claim documents reveal the aforesaid claimant has undergone Homoeopathic mode of treatment for Pancreatitis on outpatient basis and is claiming INR 36767.



We regret to inform you that the claim stands repudiated as the policy does not extend coverage for any expenses incurred on Homoeopathic mode of treatment on outpatient basis as per below policy clause - "Homeopathic treatment is covered under IPD treatment taken only in the government hospital."



Thank you for your understanding in this regards.



Caringly Yours,

Pallavi Abhimane,

Grievance Redressal Unit,

Bajaj Allianz General Insurance Co. Ltd.
Dec 17, 2019
Updated by raviavija
what can i do plz help me
Complaint comments 

Comments

Policy number: Og[protected]
I paid the payment before 15 days back but your system does not reflect it and customer care not responding, they are just moving call from one department to another.
Till the date, I have not received even e-copy of insurance.
The online payment stopped working.
I could not pay the premium for few months.
Tried reaching their customer support, they said they are working on the issue, then they didn't come back.
Then they elapsed my policy, now they are forcing me to visit their branch, its horrible to visit their branch in bangalore traffic.

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