Bajaj Allianz — Not provided policy document after taking the payment. | |
Hi, I have made the premium payment for my motor insurance to Bajaj Allianz on 31st May 2016. The executive Dipti (dipti.[protected]@bajajallianz.co.in) who sent the online link to make the payment said that she will be providing me the soft copy next day and hard copy in 8 working days. But they have not sent me even the soft copy also as of now. I called the customer care, sending mails to the Grievance department considering my previous policy was expiring soon. They have been telling that there is some technical issue and due to that the policy has not been issued. They just bluffed that the policy would be sent soon.Today my previous policy has been expired and Bajaj Alliancz team has still not issued the new policy for which they took the payment Rs. 5, 300/- from me. I feel the company has cheated and I need resolution ASAP. I have sent separate mail to Grievance head Rita Franco (rita.[protected]@bajajallianz.co.in) and other people Trupti Kakade/HO-Direct Marketing/Web Sales/General, [protected]@bajajallianz.co.in, priyanka.[protected]@bajajallianz.co.in, ajinath.[protected]@bajajallianz.co.in. Nobody has resolved this issue. I want to take action on these people for taking money from me and causing problems to me. Can anyone help me in this regard? Thank. Regards Brijesh Was this information helpful? | |
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Bajaj Allianz customer support has been notified about the posted complaint. | |
 4 Comments | |
Comments
This is exactly same ditto case with me also. It was not really expected from a company like Bajaj Allianz. Small companies do like this. Even after raising the concern as complaint, nothing is happening. From many days, now they are just forwarding the issue to there technical team.
Bajaj Allianz Customer Care's response, Apr 10, 2017
Verified Support
Hi,
We hope your query has been addressed. Do get back to us if you any need further assistance. Thank you.
Regards,
Bajaj Allianz General Insurance
We hope your query has been addressed. Do get back to us if you any need further assistance. Thank you.
Regards,
Bajaj Allianz General Insurance
Hi Britesh,
Can you tell us how this issue was resolved? I am having exactly the same issue with the same people. I paid the policy one month and a few days ago and NOBODY fixed anything. Just opening new complain numbers and closing the old ones as RESOLVED??
Please need support
Can you tell us how this issue was resolved? I am having exactly the same issue with the same people. I paid the policy one month and a few days ago and NOBODY fixed anything. Just opening new complain numbers and closing the old ones as RESOLVED??
Please need support
Bajaj Allianz Customer Care's response, Apr 10, 2017
Verified Support
Hi David,
We hope your query has been addressed. Do get back to us if you any need further assistance. Thank you.
Regards,
Bajaj Allianz General Insurance
We hope your query has been addressed. Do get back to us if you any need further assistance. Thank you.
Regards,
Bajaj Allianz General Insurance
Hi David
My problem finally got resolved after a month.
From customer support there was no help.
Then I posted about my complaint multiple times on Bajaj alliance twitter and facebook pages.
Then somebody forwarded the complaint to some other department, seems like some senior guy.
And, then finally problem resolved and I got back money.
Thanks
Nitin Agarwal
My problem finally got resolved after a month.
From customer support there was no help.
Then I posted about my complaint multiple times on Bajaj alliance twitter and facebook pages.
Then somebody forwarded the complaint to some other department, seems like some senior guy.
And, then finally problem resolved and I got back money.
Thanks
Nitin Agarwal
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+91 20 3030 5858 [Customer Care]
GE Plaza, Airport Road, Yerawada, Pune, Maharashtra, India - 411 006
View all Bajaj Allianz contact information
We are extremely sorry for this. Request you to send in your contact details and policy number at help.[protected]@bajajallianz.co.in and our team will quickly update you on this. Appreciate your patience.
We've registered your complaint with the Reference No.: BA - 1032, mention this number in the subject line of the mail and note this for all future future follow ups on this case.
Regards,
Bajaj Allianz General Insurance.