[Resolved] Bajaj Allianz — payment is completed but policy is not issued | |||
Sir, This is regarding the 2 wheeler insurance policy. On 13th sep 2019, at 1:30pm i was trying to take online bike insurance policy. So i have filled all the details related by vehicle and the payment of rs. 3794/- has been successfully done on the same day at 1:58pm. But on the last page of website was suddenly got stuck. It was asking me my previous policy number. I have put my previous policy number at site but suddenly it was not proceeding further. So therefore i did not get my bike insurance, but the amount has been deducted. Regarding this i have called to their customer care. Customer care assistant told me that, he was lodging my compliant and assure me to resolve the issue. He also told me to put a mail on their mail id, ie: [protected]@bajajallianz.co.in and [protected]@bajajallianz.co.in with amount's transaction proof. Then i sent mail to them on 13th sep 2019 at 9:42 with enclosed all the relevant documents. For that i have got an interaction id.1071592. After that this is the third day, there is no further follow up from bajaj allianz. I have called them almost 30 time, but there is no proper response from them. So kindly do the needful on my issue, for that i will be thankful for this. My vehicle number : jh01cn2890 Name : abuzar iqbal Vehicle registration year -2017 Model - honda shine sp 125 Was this information helpful? | |||
Oct 18, 2019 Complaint marked as Resolved Bajaj Allianz customer support has been notified about the posted complaint. Verified Support Sep 16, 2019 Bajaj Allianz Customer Care's response Hi Abuzar, We've made a note of your concern. Please share your contact number via email to [protected]@bajajallianz.co.in so that we can get in touch with you. We have registered your complaint with Reference No. BA - 1482, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you. Caringly Yours, Bajaj Allianz General Insurance | |||
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