[Resolved]  Bajaj Allianz — travel insurance claim

Address:	560025
Website:	BajajAllianz travel insurance

Customer id:[protected] air france march 21st 2018
I arrived in casa blanca on march 22nd but mt my luggage arrived on the25th of march at el fez and i had to hire a taxi for 400 moroccan money.
I bought clothes and toiletry to help me through 5 days as my luggage had not arrived. One generally doesn't get recipts. Bills in morrocco
I sent boarding passes, luggage coupons, delay of luggage slip from air france.
Bajaj alliance has not acknowledged my claim sent on april 18 th 2018
Till date.
I have tried getting intouch with the customer number twice but they always keep ouu on waiting as they are 'busy'
Today the lady says she doesn't have my mail id

That a mail was sent me on may 1st and warns me the expiry date is june 15th.2018
They have my number, they have my mail id, they know which agent sold the insurance to me and i have sted in the claim form about bills
Non availability in morocco.
They don't update me and how am i to know what is happening when they don't pick the phone... Or acknowledge your cpomplaint, or give you an update!!!
This cheating the public

These companies are a disgrace
Please make them accountable for the promises they make to the customer

Annie s thomas