| Address: Venkatesh P, Research Scholar, department of Biology, The Gandhigram Rural Institute, Gandhigram, Chinnalapatty, Dindigul - 624 302, Tamil Nadu. |
Dear Bajaj Customer Care,
I am writing to express my concern regarding a recent issue with my Pulsar 150 Split Seat [TN 67 BK 7018, Registration Name: Manikandan G], which has developed a starting problem for the past two years.
On [10/07/2025], I visited your authorized service center in the Dindigul district, Tamil Nadu, to seek assistance. Although the center was closed at the time, I contacted the service personnel directly, explained the issue, and—with their knowledge and verbal acknowledgment—I handed over my bike to the security personnel available in the service center for safekeeping.
However, despite informing them, I make multiple follow-up calls after the handover, and I have not received any response or update from the service team.
This lack of communication and accountability is disappointing and most disheartening to me, especially when I have entrusted your team with my vehicle under difficult circumstances.
I kindly request you to:
Confirmation that my vehicle has been received and logged for service.
Prompt action to diagnose and repair the starting issue occupied for a prolonged period.
An explanation for the lack of response from your service personnel.
Measures to ensure better customer communication moving forward.
I look forward to a timely resolution. Please treat this matter with urgency.
Sincerely,
Venkatesh Palanivel (Brother of the Bike Owner)
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