Bajaj Auto — Complaint Regarding Repeated Defects and Safety Concerns Bajaj Chetak 3501 Electric Scooter

Address: #14 Gopi Nivas 2nd A Cross Muneshwara layout

I am writing to raise a formal complaint regarding my Bajaj Chetak 3501 Electric Scooter, which has experienced multiple defects within a very short period after purchase.

The issues I have faced are as follows:

Within one month of purchase, the inbuilt charger stopped working and had to be repaired/replaced.
After a few months, the start button developed a fault, causing difficulty in starting the scooter.
Yesterday, the same start button issue occurred again, and the scooter failed to start, indicating that the previous repair did not permanently resolve the problem.

I am extremely disappointed that a new vehicle has developed recurring defects in such a short span of time. These repeated failures have caused significant inconvenience and have severely affected my confidence in the quality and reliability of the vehicle.

In addition, I work in shifts and frequently travel during late-night hours. A recurring start button failure is a serious safety concern, as the scooter may fail to start unexpectedly and leave me stranded at night. This not only disrupts my commute but also puts my personal safety at risk.

I purchased this vehicle expecting it to be reliable and dependable. However, the repeated occurrence of the same issue despite service visits suggests that the root cause has not been properly identified or resolved.

I request that Bajaj treat this matter as a high-priority safety issue and carry out a thorough inspection to provide a permanent solution, rather than another temporary repair. If the issue cannot be permanently rectified, I request an appropriate remedy under the warranty, including replacement of the defective components or replacement of the vehicle, as applicable.

I look forward to your prompt response and a satisfactory resolution at the earliest.

Regards,
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