Bajaj Auto — Spare parts not available for Discover 150F

Address:	Hyderabad, Andhra Pradesh, 500035
Website:	Bajaj Auto

I am praveen I owned Bajaj discover 150f vehicle with reg no TS 08ES 5413 which was met with an accident on 1st April 2017, I handover the bike at Sri Vinayaka Mobikes showroom at Kachiguda in Hyderabad on 6th april and insurance person surveyed on 7th April. I paid advance of 3000rs as well. It's been 20 days till now I did not get my bike due to spares non availability. whenever I ask they are asking to wait more 2days This is not the first time, in the month of March 2017 I serviced my bike at Siddi Vinayaka Bajaj at Kothapet in Hyderabad and requested to change the engine oil seal because oil was leaking and some noise identified in disk break. I was charged for both but they did not repair at all. After two days I went to service center and asked for the same then they confirmed that the oil SEAL is not available. I visited 3 times to service center for a small oil seal but that was not available. At last I went to my friend's mechanic shop he replaced it in 15min. Bajaj failed to provide a Small oil seal which costs approx 30rs. Last 6 months back I ordered front fairing it took 10days time. This is how Bajaj is providing the service. from past 20days I am facing difficulty in going to office, i am nearly spending 300rs per day for transport. Sent email twice at "[protected]@bajajauto.co.in" on 16th April but customer care people says that they didnt receive the email and they confirmed that this is correct email id. To whom I have to complain.. pls suggest.