[Resolved]  Bajaj Finserv Lending — Illegal & total mental harassment

Address:

Mumbai City, Maharashtra

Illegal & which is totally mentally harassment By Bajaj Finserv Lending, Mumbai Collection/Recovery Gunda Name Sahil- [protected]/[protected]A/c Number- 4050CD01424677 & 4050CD[protected]

Hi,

This is to bring to notice that when I have applied for my product on dated 19th Dec 2013 & even I made down payment on next date on dated 20th Dec 2013 with amount of Rs.18, 000(Pls find attachment of bank statement for proof of payment) but you have delayed the product delivery & I have confirm the deliver on dated 15th Feb 2014 after very long escalation & conversation, refer the trail mail. But you have already started my EMI ideally EMI should start after the delivery and also same has been confirm with the customer that he has received the product hence I will not pay the penalty charges, Kindly change the EMI date from your side.

This is mistake from your end that you have delayed the product delivery because of that 1st installment has been bounce due to non receipt of product this was the only reason for bouncing the cheque hence after bouncing the cheque Collection Executive name Sahil- [protected] on dated 18th Feb 2014 visited my place & threatening for recovery and also shouted on my family & threatened that he will come tomorrow also for the recovery & if not given he said “ Kal mein batata hoon” which is totally illegal & which is totally mentally harassment hence requesting you to kindly take the serious action against Collection executive name Sahil-[protected] & rescheduling the payment of EMIs in view of delay in delivery of the product.

Due to this influence definitely I file a complaint in the Consumer Court and charge for 'Deficiency in Service' and 'Unfair Trade Practice' under the Consumer Protection Act because you are forcing me to do.
.
I hope you will consider my mail with regards to my complaint.


Regards,
Vaishali More
[protected]/[protected]


On Saturday, 15 February 2014 9:24 AM, Vaishali More <[protected]@yahoo.in> wrote:
Hi,

This is to inform you that I have resolved my query related to non-receipt of product by the effort and help from one of the executive name JAGDISH from Kohinoor Electronics, Thanks for his support and want to stop my cancellation Request.

I'm ensuring you that I will pay my EMI on time.

Thanks & Regards,
Vaishali More
[protected]

On Thursday, 13 February 2014 5:40 PM, "[protected]@bajajfinserv.in" <[protected]@bajajfinserv.in> wrote:
Dear Customer,
Thank you for writing to us at Bajaj Finserv Lending.
We tried to reach you on contact number [protected], however we are unable to contact you.
Please provide us your contact number and suitable time to call. So, we can resolve your query.
Assuring of our best services always.
Regards,
Grievance Redressal Team
Bajaj Finserv Lending
Bajaj Finance Ltd.

On Thursday, 13 February 2014 4:24 PM, Bajaj Finserv Lending <[protected]@bajajfinserv.in> wrote:
Dear Customer,
We thank you for writing to us and acknowledge the receipt of your email. You will receive a reply from us within 2 working days.
Your Service Request no. is : SRN00909640
For an easier and faster access to your account details, please use our new IVR (Interactive Voice Response) facility on our Customer Care toll free numbers:[protected]for EMI cards) /[protected]for all other loans). All of the following information and more is just a click away on our website.
You could also logon to our website www.bajajfinservlending.in for more details .
Assuring you of our best services always.
Yours Sincerely,
Bajaj Finserv Lending Grievance Team
P.S. This is a system generated Service Request number and response for every query/interaction raised with Bajaj Finance Ltd


On Thursday, 13 February 2014 5:40 PM, "[protected]@bajajfinserv.in" <[protected]@bajajfinserv.in> wrote:
Dear Customer,
Thank you for writing to us at Bajaj Finserv Lending.
We tried to reach you on contact number [protected], however we are unable to contact you.
Please provide us your contact number and suitable time to call. So, we can resolve your query.
Assuring of our best services always.
Regards,
Grievance Redressal Team
Bajaj Finserv Lending
Bajaj Finance Ltd.

[protected][protected][protected][protected]

Hi,

It is strange that the Company not even bothers to respond to the customer even after delivering a request for time of 4-5 working days by itself !!!as mentioned in trail mail...

This is with regards to my complaint about the cancellation request & return back down payment.

Requesting you to kindly wait for 48 working hrs as I also want to visit the showroom from my side to get clarification about without receiving product how they have processed further. Let me get clarification then I will send mail for further action if any required


Regards,
Vaishali More
[protected]


On Friday, 7 February 2014 12:23 PM, "[protected]@bajajfinserv.in" wrote:
Dear Customer,
Thank you for writing to us at Bajaj Finserv Lending.
We sincerely apologize for the inconvenience that has been caused and appreciate your understanding and patience.
We would like to inform you that, with the reference to your email, your service request regarding product non delivered query is under process, kindly allow us 4-5 working days to resolve your query.
Assuring you of our best services always.
Regards,
Grievance Redressal Team
Bajaj Finserv Lending
Bajaj Finance Ltd.

[protected][protected][protected][protected]

Hello Ajita Kakade,
(National Head - Customer Experience)

This is bring to your notice that, my major concern is without informing & without delivering the product how could you start my EMI.

The second point is even after giving reminder mail, calls there is No responding from the vendor from where I have purchase the product even though I have applied for my cancellation of my product loan because off non delivery of the product I send a mail to Bajaj Finserv Lending Grievance Team on dated 19th Jan 2014 & even a register a complaint related to cancellation of loan I personally spoken with the executive of Bajaj Finserv Lending Grievance Team Name Shridhar & he had committed me that your request has been resisted & it will take 7 days still this process is incomplete of cancellation & I haven’t received any acknowledgement then again I received a call from bajajfinance executive & he informed me Kindly discuss with our RM(Vicky chahuhan contact No- [protected]) being a customer I called him but he is not ready to take of any ownership by mentioning the statement ”Aaapke liye mein kya Kohinoor wale se zhagda karu” & he was forcing me to visit to the vendor.

Being a customer I haven’t received any product & the bajaj finance company started my EMI hence Its is my claim kindly return back My down payment amount which I have made payment through Debit card which is shown on bajajfinservlending website> Customer login portal > EMI details > Total Advance EMI Paid Rs. 8, 500.00(each) respectively for A/C 4050CD01424677 & 40504050CD01424697
ICICI Debit Card Payment details form A/C[protected]IFSC Code: - ICIC0000957):-
“You have used your Debit Card linked to Account XXXXXXXX3197 for a transaction of INR 18, 000.00 Info.VPS*KOHINOOR TE on[protected]:06:15”
Hence stop EMI process & return my down payment amount as you are the financial company who have approved the product loan without any verification & without my permission as I haven’t received any product.

I have all conversation recorded with me and Now also I have submitted all the related document like cancel cheque, cancellation request application letter along with signature, debit card, pan card copy posted on dated[protected] to the Branch office of bajaj finance which is located at Goregaon(E) & to the Vendor Kohinoor televideo Pvt Ltd which located at Malad on dated[protected] to cancel the process & return back down payment, Positive response accepted from you.

This is last reminder mail I have sending to you kindly co-operate otherwise I will escalate this issue to consumer court.


Regards,
Vaishali More
[protected] / [protected]
Business Line:[protected]/65660056

On Friday, 24 January 2014 5:40 PM, "[protected]@bajajfinserv.in" wrote:
Dear Customer,
Thank you for writing to us at Bajaj Finserv Lending.
We regret the inconvenience caused to you and assure you of our best services always.
As per the discussion on the call for your loan account numbers 4050CD01424697 and 4050CD01424677, we have received the revert that Mr. Vicky Chauhan has informed you to visit the dealer and asked to return the down payment.
Once the down payment is returned then request for the cancellation will be raised and the same will be canceled.

Regards,
Grievance Redressal Team
Bajaj Finserv Lending
Bajaj Finance Ltd.