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Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

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2.5

Updated: Apr 15, 2026

Complaints 2872

Resolved

1399

Unresolved

1473

Good! Bangalore Metropolitan Transport Corporation [BMTC] values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Bangalore Metropolitan Transport Corporation [BMTC] step up their efforts to fully resolve all complaints 👍

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Bangalore Metropolitan Transport Corporation [BMTC] reviews & complaints page 3

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Address: 560063

Dear sir/ madam,

I am raising this complaint on behalf of another passenger. the issue: ticket total fare is 37, however he gave only 21rs/- ticket. remaining 17rs goes in his pocket.
This incident happened thrice with this passenger it seems. first when it happened, he was questioned and he was not ready to provide the actual ticket, hence she ignored it. second, when this happened, he gave her a blank ticket. now...

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Address: Bangalore, Karnataka

I boarded Bus Registration no KA-5-F-233 today(April[protected] at 6:45 Am from Mayo Mall to come to Domalur Bridge Bus Stop . The bus conductor was asked me ticket amount i gave 100 rs and i told him clearly orry sir I don't have exact change for that he was stopped the bus and asked me to get down from the bus i told him sorry sir i will not do then he taken money from me(100 rs) and gave ticket(19 rs) again i asked for this distance ticket...

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Address: Bangalore, Karnataka

I'am final year engineering student. I have lost my Yearly BMTC(which was for Rs. 1750) student pass. How do i get a duplicate pass? Should i pay the entire amount to get one? Want to know the procedure and the amount needed for getting the duplicate pass!?...

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4 Comments

Address: Bangalore, Karnataka

Today I boarded at Volvo bus no.825 which was going from Majestic toward Hebbal at morning 9am. Bus registration no. was KA-57-F-973. My destination was Palace Ground. When I got up to get down at Palace Ground the driver didn't stop the bus saying there were not many passengers to get down so he cannot stop it there I need to get down at next stop which was Merki Circle, despite of requesting him several times he didn't stop the bus and...

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Address: Bangalore, Karnataka

My name is Ramakrishna.T.V. I had purchased 2 KSRTC tickets to travel from Bangalore to Chennai on date 21/09/2011. The class of service booked was KSRTC, AIRAVAT (Volvo AC), Multi Axle (Club Class) SSL and the total fare paid was Rs.1436/-, with seat Nos. 37 & 38.
I had booked the above 2 tickets thro E-ticket Reservation. As the KSRTC e-ticket contains clear instructions that Free Travel is permitted in city buses within...

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1 Comment

Address: Bangalore, Karnataka

Hi,
On 17th May at 8:30 am when i was getting in the Bus(KA 01 F 2278) , three guys stolen my mobile.
when i was getting inside one guy stopped my way by standing in the middle not giving way either side to move inside. I thought that guy was in some confusion so i took full right to stand in the empty place near the seat that time one guy from inside the bus throw the coins in floor. i dont want to stand over the coins so waited...

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3 Comments

Address: Bangalore, Karnataka

I am a pregnant woman and have been facing problems in finding a seat in the BMTC Bus. Co - passengers many times would not be kind enough to help.

I recommend to BMTC to reserve a seat for pregnant women just like physically disabled and senior citizens.

thank you
Shruthi Vallish...

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Hey,
I am a student and my bus pass aong with my library card was stolen on thursday[protected]. How do i trace it or how do i get a new one? its very difficult to travel without a pass. please help...

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45 Comments

Hi,
I observed several times in BMTC buses, they are collecting extra money from the passengers and issue the ticket. Suppose, if the ticket charge is Rs.10, some conductors are asking for RS.11 or Rs.12 . As my last experience:- Usually, I am paying Rs.5 from ‘bansankari’ bus station to ‘devagoude petrol pump’. But, conductor collected Rs.7 from me at two different times. Since, they are issuing tickets, I...

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6 Comments

Address: No 55A Janapriya Abode kenchenahalli Rrajajarwswari nagar Bangalore560098

Sir/Madam,

I am regular traveler in Bidadi route to Majestic, nowadays unable to get
Majestic route buses due to shortage of buses, in morning hours i.e around 7.00AM to 8.00 AM, very rarely buses will fly to Majestic whereas most of the buses are connected to Market (every 2 minutes buses are available to market) we are office going people suffering to get majestic route buses & getting late to office daily, even drivers not maintaining correct timings for route no.226N, buses will not keep proper timings daily. even if 1 or 2 buses comes also heavy rush will be there, on behalf of regular traveler to majestic our kindest request you to increase more buses to Majestic in the morning hours. you can conduct route survey and increase the buses in this route. hope our request will be considered at the earliest

Sincerely yours

Basavaraj.K

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Dec 17, 2024

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Address: Marathahalli

Hi team,

I forgot my lunch box today in vajra bmtc bus. I got into 500CA bus at around 11:52 am at Marenalli and got down at Marathahalli Bridge. I forgot my lunch box which is packed in Black tupperware bag.

Bus details:
V-500CA/57
Vajra — ka57F1288/89
NO: 13814
[protected]

Could you please take the necessary action and provide me with the lost lunch box.
Please let me know if you need more details on this.

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Address: BTM Layout

Hi Sir/Mam,

I'm Urmila from Andhra Pradesh. I'm working for a less salary in some company. I used to travel from BTM layout to East End. I absorbed very rude behavior from the conductors where they are not providing any tickets and taking extra money and not giving change. If we are asking for to give at least the extra change, they are not responding and going back side as our stop coming. This happened 4 times in this week. The bus is not even rush where they can't give ticket. This is very bad from BMTC bus no 27 which is going to Jayanagar 4th block at 8.50 am. I will file a consumer court if this is not resolved for me.

Thanks

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Since I don't have change for 100 rs conductor asked to get down from the bus .and the bus stopped and aggressively told to get down

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Address: Jyothi school bus stop .. hunore main road

I have breakfast I have ID card of college my bus was renewal I have done I have the sleep of renewal for ITI student up to August 28 they said no you have take a ticket

The bus no. KA57FA368

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Address: Banashankari

Hi Team,

I took Bus from Banashankari TTMC to Agara Junction on[protected] which costs 20 Rs, but as I didn't have change I gave 100Rs but forgot to collect change from conductor. What to do to get back the change?

Ticket details:
Bus Number:KA57F2085
Boarding point: Banashankari TTMV
Dropping point: Agara Junction
Tkn number: 3303
Date:[protected]
Time:08:27:39
Depot-04

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This is to bring to your notice that on 9th March MG road metro staff behaving rudely (Operator ID : 32096) and penalizing Rs.250 unnecessarily for metro exit even after showing the metro card.

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Today i was waiting at Domlur bus stop to board bus to Marthahalli at around 12.50 PM. After few mins of waiting, KA01F9006 and KA57F1287 buses (335E)came together. i waved my hand and they saw me. But they were in hurry to pass the signal and both the buses did not stop at the bus stop. Another volvo bus also came after few mins and that bus also did not stop. All the 3 buses were almost empty. I got the bus numbers from the digital display board at the bus stop. I couldn't grab the number of third bus. this behavior of drivers/conductors made me to wait for longer time and wasted my time.

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Address: Laxmi PG for gents pattandur Agrahara itpl Bangalore

I booked WhatsApp QR ticket from KR market to pattandur Agrahara on 7th feb around Evening 8:10 pm after making the payment I didn't recieved the QR code then I cancelled the ticket but I haven't received the refund amount till now can you please check this issue.

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

Feb 19, 2024

Updated by Patil_Vinay125 I didn't refund amount till now can you check this please

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Hi,

i tried to book metro through whatsapp. I paid via gpay and the amount got debited from bank but i didnt get the qr tickets. Encountered some technical problems it seems. I havent received the refund yet.
please solve my issue .

Transaction id[protected]
AMOUNT ---- 38
TIME ----- 6:32pm 0N 17 FEB 2023

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

File a complaint to Bangalore Metropolitan Transport Corporation [BMTC]

Bangalore Metropolitan Transport Corporation [BMTC] reviews & complaints page 3

Rude behaviour of conductor in bus ka57f1290

BMTC Conductor did not give my balance amount

Duplicate bus pass issue

Didn't stop bus at the stop

Free Travel facility permitted in City Buses within the city limits before 2 hours of the departure time.

Mobile theft in bus

RESERVATION OF SEAT

bus pass

Extra ticket charges by BMTC

Shortage of Buses

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Recovery specialist

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Forgot lunch box in BMTC Bus

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About BMTC Service

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Conductor asked to get down as I am not having change

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Pass not allow in bus

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To get back my change which I missed collecting back from conductor

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Staff rude behavior and penalizing Rs.250 as travelling without valid ticket

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Non stoppage of buses at Domlur bus stop

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After cancellation of QR ticket I haven't received refund amount

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Didnt receive a refund for the BMTC metro ticket

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Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

File a complaint to Bangalore Metropolitan Transport Corporation [BMTC]

Bangalore Metropolitan Transport Corporation [BMTC] reviews & complaints page 3

Shortage of Buses

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Recovery specialist

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Forgot lunch box in BMTC Bus

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About BMTC Service

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Conductor asked to get down as I am not having change

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Pass not allow in bus

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To get back my change which I missed collecting back from conductor

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Staff rude behavior and penalizing Rs.250 as travelling without valid ticket

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Non stoppage of buses at Domlur bus stop

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After cancellation of QR ticket I haven't received refund amount

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Didnt receive a refund for the BMTC metro ticket

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