Bb Daily — Credit not reflecting.

Hi,

We have done the recharge of wallet on 3rdjune 2020 vide 2 transactions of 1000 rs each with following upi reference.
1. Upi/[protected]/easebuz, beneficiary hdfc bank
2. Upi/[protected]/easebuz, beneficiary hdfc bank
Now one of these transaction has been showing successful, while another not, upon confirming with my bank and raising complaint they have written the following mail stating that the transaction was timed out but the credit is done to the bb daily hdfc account hence both the transactions have been successful but our wallet has been recharged once only.

I have personally visited the bavdhan icici bank branch and filed a complaint, they are also telling the same thing.

I request you to confirm with your bank and credit the remaining 1000 into our wallet.
Below mail from icici bank is appended for your references.

Pls resolve this asap.

Thanks

Sandeep varshney