[Resolved] ACT Fibernet — issue regarding new connection. | |||||
Hi, This is Aman from Hyderabad. I had applied for a new connection on 5th Jan, 2019 by payinh g 800 and the executive person name Azeem told that i would get the connection within 48 hours. I got wiring done 4 days ago by another executive called Vijay and he said within 12 hours, we both will receive an SMS and he would activate the account. After 4 hours of wiring done, i got the sms and since the i have been calling him, but he is not.picking up the call. I have raised ticket to customer care and they told me that i would connection within 24 hours. Since then i keep calling customer care daily regrading that... They always ask for 24 hours. I am still with no connection. Yesterday i talked to their supervisor Prithvi Raj who assured me by calling back that today by 2 pm, i will get the connection. They assigned this task to some.new guy called Prabhakar. I called them again at 2 pm and they were still asking for 24 hours. I am feeling helpless as i need internet connection for my office purpose. They always say that they escalate the issue but i don't see difference and there is no communication also from that side if i don't call. I am feeling helpless in this situation. Please help me so that i can get the connection as fast as possible. This is a mental harassment. Please take some strict actions so that they wont give trouble to other customers too. Thanks Aman Abhilash [protected]@gmail.com Was this information helpful? | |||||
Feb 14, 2019 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Jan 14, 2019 ACT Fibernet Customer Care's response Dear Aman Abhilash, We regret the inconvenience caused. Please be assured that our team is looking into this. Regards, ACT Fibernet | |||||
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