[Resolved] Beam Telecom / Act — issue regarding new connection.

1 Review
 Aman Abhilash on Jan 13, 2019

This is Aman from Hyderabad. I had applied for a new connection on 5th Jan, 2019 by payinh
g 800 and the executive person name Azeem told that i would get the connection within 48 hours. I got wiring done 4 days ago by another executive called Vijay and he said within 12 hours, we both will receive an SMS and he would activate the account. After 4 hours of wiring done, i got the sms and since the i have been calling him, but he is not.picking up the call. I have raised ticket to customer care and they told me that i would connection within 24 hours. Since then i keep calling customer care daily regrading that... They always ask for 24 hours. I am still with no connection. Yesterday i talked to their supervisor Prithvi Raj who assured me by calling back that today by 2 pm, i will get the connection. They assigned this task to some.new guy called Prabhakar. I called them again at 2 pm and they were still asking for 24 hours. I am feeling helpless as i need internet connection for my office purpose. They always say that they escalate the issue but i don't see difference and there is no communication also from that side if i don't call. I am feeling helpless in this situation. Please help me so that i can get the connection as fast as possible. This is a mental harassment. Please take some strict actions so that they wont give trouble to other customers too. Thanks
Aman Abhilash

issue regarding new connection.
Complaint marked as Resolved Feb 14, 2019

Complaint Status

[Jan 13, 2019] Beam Telecom / ACT customer support has been notified about the posted complaint.
Updated by Aman Abhilash, Jan 13, 2019
Sorry i added the wrong screenshot

issue regarding new connection.
issue regarding new connection.
Verified Support
Beam Telecom / ACT Customer Care's response, Jan 14, 2019
Dear Aman Abhilash,

We regret the inconvenience caused. Please be assured that our team is looking into this.

ACT Fibernet
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    +91 80 6638 9385
    +91 40 6627 2727
    +91 80 4284 0000 [Customer Care]
    New Door 49, Velachery Main Road, Pallikaranai, Chennai, Tamil Nadu, India - 600000
    Beam Telecom / Act - issue regarding new connection.