[Resolved]  ACT Fibernet — new connection request from act corp fibernet broadband

I have paid rs. 2018 through act fibernet application on 21st mar 2020 @ 1.22 pm online. I received acknowledge mail added representative contact details. The rep told me that they don't provide services for my area and i need to contact cc for refund. I sent several mails from registered mail id which i updated in their application portal. But they asked me to send mail from registered mail id. I have given then clear screen shot of payment details. I have nit received proper response till today.

Kindly advice how to get back money from them. I'm from bangalore.
My mail id sreesanthia. [protected]@gmail.com
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May 7, 2020
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Apr 06, 2020
ACT Fibernet Customer Care's response
We regret the inconvenience caused. Please share your contact number and city name here. We will look into this but would like to keep you informed that it would take some time considering the current situation.
Complaint comments 

Comments

Sir from yesterday night we have noticed slow speed connection
Would you please help me in this situation

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